Using Shopify order and customer tags
Recharge customers and orders are automatically tagged when they are created in Shopify. Order tags are useful as you can sort your orders in Shopify to identify new subscriptions and also determine how long a customer has been subscribed. You can also use this information during fulfillment to reward new or existing customers.
Shopify customer tags
Recharge Checkout on Shopify
Merchants using the Recharge Checkout on Shopify will see customer profiles tagged in Shopify depending on the status of the customer in Recharge:
- Active Subscriber – Denotes a customer with an active subscription on file.
- Inactive Subscriber – Denotes a customer who has actively canceled all subscriptions on file.
- Subscription card declined – Denotes a customer who is in an error state.
Shopify Checkout Integration
Merchants using the Shopify Checkout Integration see similar tags, referred to as Customer Subscription Status in Shopify:
- Active product subscription
- Paused product subscription
- Canceled product subscription
- Expired product subscription
- Never subscribed
- Failed payment
Shopify order tags
Recharge Checkout on Shopify
Individual order tags are only available to merchants using the Recharge Checkout on Shopify. These tags are updated using the Shopify API. As a result, there may be delays that can occur if the Shopify API experiences any issues. If you or a third-party app relies on the data included in the tags, we recommend using the Recharge API directly.
Subscription orders have the tag Subscription
and either Subscription First Order
or Subscription Recurring Order
.
Note: Only orders that pass through the Recharge Checkout will have the Subscription First Order
tag applied. Orders that are manually added through the merchant portal or created through a third-party integration will not have the tag applied.
Prepaid orders
If the order contains a prepaid subscription product, it would also include the tag Prepaid
. Since prepaid orders contain an initial charge order, the subscription tags will also be included.
For example, a 3-Month prepaid subscription without an expiration would have the following tags:
- 1st Order -
Subscription First Order
- 2nd Order -
Subscription First Order
,Prepaid
- 3rd Order -
Subscription First Order
,Prepaid
If the customer does not cancel or the subscription does not have an expiration, this cycle repeats itself:
- 4th Order -
Subscription Recurring Order
- 5th Order -
Subscription Recurring Order
,Prepaid
- 6th Order -
Subscription Recurring Order
,Prepaid
Prepaid
tag until the next charge in the cycle.Filter subscription orders and customers in Shopify
Orders
- In the Shopify Admin, select Orders.
- Select More filters and click Sales Channel.
- Click Recurring Billing by Recharge and click Done.
Customers
- In the Shopify Admin, select Customers.
- Click Tagged with and type subscriber.
- Press Enter.
View and export subscription orders in Shopify
You can use Shopify to export your subscription orders.
- In the Shopify Admin, select Orders and click All.
- Select More filters and click Sales channel.
- Click Recurring Billing by Recharge and click Done.
- Click Export and select the option matching your search.
- Click Export orders.
Append order tags in the note field in Shopify
On the Recharge Checkout on Shopify, you can append the Subscription First Order
or Subscription Recurring Order
in the order note fields in Shopify.
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