Shopify Order Tags
ReCharge orders are automatically tagged when they are created in Shopify. Orders will have the tag Subscription applied as well as either Subscription First Order or Subscription Recurring Order.
If it's a pre-paid/gift subscription, it would also include the tag Prepaid. However, the tagging can get somewhat complex. This is best communicated in an example.
For example, a 3-Month pre-paid subscription without an expiration, the tags would appear as follows:
- 1st Order: Subscription First Order
- 2nd Order: Subscription First Order, Prepaid
- 3rd Order: Subscription First Order, Prepaid
If the customer does not cancel or the subscription does not have an expiration, this cycle would repeat itself:
- 4th Order: Subscription Recurring Order
- 5th Order: Subscription Recurring Order, Prepaid
- 6th Order: Subscription Recurring Order, Prepaid
Note that the 1st and 4th orders do not indicate a prepaid order. This is because these orders have a charge amount since it is the beginning of a prepaid cycle. Any prepaid orders that follow will have the Prepaid tag until the next charge in the cycle.
Filtering out your Subscription Customers
In the search box for filtering orders in Shopify, you can use the drop-down menu to choose 'Tagged with' and use subscription tag to filter to get a list of your customers with subscriptions.
We also have a feature where you can append the Subscription First Order or Subscription Recurring Order in the order note fields in Shopify. If you would like these order note fields enabled, just reach out to our team and we'd be happy to set this up for your store.
Shopify Customer Tags
Customers are also tagged in Shopify as:
- Active Subscriber
- Inactive Subscriber
- Subscription card declined