The ReCharge support staff may require access to your Shopify store to help troubleshoot certain issues. This guide provides instructions on how to grant collaborative and/or staff access to your Shopify account.
Collaborative access request
In order to avoid using up a staff account for a ReCharge agent to troubleshoot an issue, it's best to grant collaborative access instead.
All you need to do is to accept the incoming email request that will be sent by your ReCharge support agent.
You'll be presented with a list of permissions you can allow for the request. Leaving them all unchecked allows ReCharge to provide the most comprehensive level of support to troubleshoot your issue.
After accepting the request your ReCharge support agent will be able to access the necessary areas within your Shopify admin without using up one of your staff account spots.
Granting staff access
If for some reason the collaboration request is lost or accidentally refused we cannot send a second request. Therefore we may require Staff access to your store. To provide this access, you can follow these steps below.
- Log in to Shopify as the account owner and click Settings in the bottom left.
- Click on Account.
- In Settings > Accounts, click on Add staff account.
- Enter the following credentials: ReCharge Support and firstname.lastname@example.org then hit Send Invite. Don't forget to Reply to our original collaboration request email to notify us that you've sent the invitation so we can get right to helping you as soon as possible!