In order for the ReCharge team to carry out any necessary troubleshooting, we will require Staff Member access to your store. To provide this access, you can follow these steps below.
Log in to Shopify as the account owner.
Click Settings at the bottom of the left menu.
Then click on Account.
In Settings > Accounts, click on Add staff account.
Enter the following credentials: ReCharge Support firstname.lastname@example.org and hit Send Invite.
Reply to our original email request for staff access to notify us that you've sent the invitation so we can get right to helping you as soon as possible!