When updating products in Shopify, you will also need to sync these products in ReCharge. These types of changes include:
- Adjustments to your price
- Changes to variants (adding a new size or color)
- Product title updates
- Changes to product SKUs
It is necessary to re-sync your products so that ReCharge will have the most up-to-date information. This guide provides instructions on how to sync your products in ReCharge
- ReCharge Checkout on BigCommerce
- ReCharge Checkout on Shopify
Sync products with the ReCharge Checkout on BigCommerce
Syncing subscription products is not required when using the ReCharge Checkout on BigCommerce as all product data is kept in sync between the two platforms.
When you install ReCharge onto your BigCommerce store, we sync your products to our database. Subscription product data in ReCharge is kept up to date anytime you add, update, or delete your products in BigCommerce.
Sync products with the ReCharge Checkout on Shopify
Re-syncing products only impact new subscribers. We can assist in helping you perform a bulk update if you need to update existing subscriptions for existing customers.
Sync products that belong to subscription rulesets
- In the ReCharge Dashboard, go to Rulesets and select the desired ruleset by clicking the pencil icon.
- To sync an individual product, click the sync icon.
To sync all products within the ruleset, click Sync all products.
- Click on the boxed arrow beside your product name to see your changes reflected in a preview. You can also select Save at the bottom of a ruleset to re-sync all of the products in that ruleset.
Note: Syncing products will only update product title changes if the auto-renew product title has never been changed. As soon as the name of the auto-renew product is manually edited, syncing will no longer affect it.
Sync your product rules
Use the Actions tab to Sync products if you use the Product tab in ReCharge to add subscription rules to your products.
Alternatively, you can use the Bulk tool to sync multiple products at once.
Sync variant images
ReCharge is not able to sync the variant images on Shopify when we create a duplicate auto-renew product because Shopify uses a separate API endpoint for these images.
To prevent multiple API calls during resync, and thus slow down the resync process due to Shopify's API Rate Limiter, we do not perform an additional call to the variant image endpoints.
To add images to the variants on your auto-renew product, we recommend manually adding the variant image in Shopify to your auto-renew products. This will ensure that the variant images are present.
Please note that if you do resync the product, you will need to manually re-add the variant images.