The ReCharge support team is dedicated to helping you troubleshoot issues, providing resources, and answering any questions you may have about the ReCharge platform.
Contact ReCharge support
We provide support via email. The best way to reach us is through this contact form.
If you have access to the API or Theme Engine, you can also reach out to the dedicated public Slack channel.
Office hours
Our office hours are Monday through Friday, 7am to 5pm Pacific. We will always aim to respond to your messages within 12 hours, if not sooner during our regular business hours.
Best practices
To ensure we have all of the information needed to help you as quickly as possible, please fill in as much information as you can that might be relevant to your issue.
- If you are having issues with orders, include the name and email of the customers affected.
- If there is a front-end issue, send a screenshot and URL.
Topics outside our scope
Though we strive to provide as much assistance as possible, there are some topics that fall outside our scope of support.
- Tax advice
- Legal advice
- Custom code modifications
- Unsupported third-party integrations
- Data and analytics advice
For more information, visit ReCharge design and integration policy.