Contacting Recharge Support

The Recharge support team is dedicated to helping you troubleshoot issues, providing resources, and answering any questions you may have about the Recharge platform.

Contact Recharge support

We provide support via email and live chat as part of our standard support plan, and merchants using our Enhanced support add-on also have access to scheduled phone support. 

You can visit the Recharge Support Access page to access the support features available to you on your plan.   

If you have access to the API or Theme Engine, you can also reach out to the dedicated public Slack channel.

Best practices

To ensure we have all of the information needed to help you as quickly as possible, please fill in as much information as you can that might be relevant to your issue.

• If you are having issues with orders, include the name and email of the customers affected.
• If there is a front-end issue, send a screenshot and URL.

Topics outside our scope

Though we strive to provide as much assistance as possible, there are some topics that fall outside our scope of support.

• Tax advice
• Legal advice
• Custom code modifications 
• Unsupported third-party integrations 
• Data and analytics advice

For more information, visit Recharge design and integration policy.