The Recharge support team is dedicated to helping you troubleshoot issues, providing resources, and answering any questions you may have about the Recharge platform.
Contact Recharge support
We provide support via email. The best way to reach us is through the contact form.
Phone call and live chat support options
We have a variety of additional support plans to fit your needs, including a plan to receive phone and live chat support. To learn more about the various plans we offer, please visit our Support Add-Ons page.
If you’re interested in signing up for a support add-on or have any follow-up questions about these plans, please fill out the form on the Support Add-Ons page or contact the Support Add-Ons team directly.
To ensure we have all of the information needed to help you as quickly as possible, please fill in as much information as you can that might be relevant to your issue.
- If you are having issues with orders, include the name and email of the customers affected.
- If there is a front-end issue, send a screenshot and URL.
Topics outside our scope
Though we strive to provide as much assistance as possible, there are some topics that fall outside our scope of support.
- Tax advice
- Legal advice
- Custom code modifications
- Unsupported third-party integrations
- Data and analytics advice
For more information, visit Recharge design and integration policy.