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Smile.io powers reward programs for 15,000 merchants across the globe by rewarding your customers for completing profitable actions. Reward points are earned with simple actions such as making a purchase, creating a customer account, referring a friend, social sharing and more.

Our Smile.io integration allows merchants to reward customers for their recurring purchases by offering discounts on their next month's payment. Once the Smile.io app is installed to a Shopify store and configured with the integration, a merchant can start rewarding customers for their recurring orders.

Note: This integration is only applicable for Shopify merchants using the ReCharge Checkout or Shopify Checkout.

Before you start

  • Smile.io is available to paid Smile merchants on the Growth plan.
  • Smile's rewards widget will work on all pages except our Checkout page due to security reasons.
  • The integration between the Shopify Checkout and Smile.io is still being tested. Contact our support team to begin the integration with Smile.io if you are using the Shopify Checkout. 
  • Note: Discount code functionality differs based on your store's checkout. Merchants using the Shopify Checkout can create discount codes that work in both ReCharge and Shopify at the same time. Merchants on the ReCharge checkout need to create discount codes in both platforms if they want the same functionality.

Enable Smile.io with ReCharge

  1. Generate a ReCharge API token and label it Smile.io. Set the permissions for your token as:

    Store Info: Read
    Discounts: Read & Write access
    Customers: Read access

    Note: Contact the ReCharge support team to enable your API token if you are using the Shopify Checkout. 
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  2. Copy the ReCharge API token and return to the Smile.io admin.

  3. Click on Apps. Select ReCharge. Enter the ReCharge API key 
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  4. Click Connect to ReCharge.

Create a subscription coupon in Smile.io

Note: The subscription coupons only work with recurring subscriptions, not just any Shopify order.

  1. Go to Programs > Points in the Smile.io toolbar.
  2. Click Add Ways to Redeem.
  3. Scroll to the ReCharge options and either choose to add a percentage-based or fixed-amount reward.
  4. Fill out the form with the proper values, such as Points price and Reward details.
  5. Click Create when finished.

Customer experience

Access coupon code

Customers will click on the Smile.io tab on your storefront and the rewards program will pop-up. Customers can click on the Spending Points tab or navigate to the Rewards tab and your ReCharge Subscription coupon and confirm their purchase. They will be provided a coupon code which they can copy using the clipboard icon.

Apply the coupon

  1. Redeem points on subscription items from Smile widget.
  2. Login to your Shopify account on the website.
  3. Click on Manage Subscriptions.
  4. Click on Apply Discount Code and paste the code generated from the Smile.io widget.
  5. Click Save.
Tip: You redeem the discount code directly in the Smile widget and apply it to an existing subscription from the widget itself.
Note: The Discount code will apply to their next upcoming charge for that subscription. It is not possible to stack discount codes, only one can be applied to an order at a time.

Testing the integration

  1. Within Smile.io, set up a reward to discount subscription orders.
  2. On your storefront, create a customer account.
  3. In Smile.io, go to Customer > Select customer > Adjust points balance and add enough points to test discount.
  4. Using this customer account, spend the points on a recurring product and apply the copied discount code.
  5. Lastly, apply the discount on a new or existing subscription.

Tiered rewards program

Visit Smile.io's demo store to see a tiered rewards program. If someone is in the higher tier, they can have advanced access to sales and other useful perks.

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You can also offer referral links for customers to share with their friends for rewards, such as 10% off their first purchase.

Support

If you have any technical questions, contact Smile.io support. You can also visit the Smile.io integration guide.

 

 

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