Smile.io

Smile.io powers reward programs for 15,000 merchants across the globe by rewarding your customers for completing profitable actions. Reward points are earned with simple actions such as making a purchase, creating a customer account, referring a friend, social sharing, and more.

Before you start

• Recharge's Smile.io integration allows merchants to reward customers for their recurring purchases by offering discounts on their next month's payment. Once the Smile.io app is installed in a Shopify store and configured with the integration, a merchant can start rewarding customers for their recurring orders.
• Smile.io is available to paid Smile merchants on the Starter plan.
• Smile's rewards widget will work on all pages except our Checkout page due to security reasons.
• Smile.io isn't fully compatible with the Shopify Checkout Integration. The discounts created in Smile.io do not work with subscription products in the Shopify Checkout, only in the customer portal.

Enable Smile.io with Recharge

1. Generate a Recharge API token and label it Smile.io. Set the permissions for your token as:
   • Discounts: Read and Write access
   • Customers: Read access
   • Store Information: Read access
   

2. Copy the Recharge API token and return to the Smile.io admin.

3. Click on Apps and select Recharge.

4. Enter the Recharge API key.

5. Click Connect to Recharge.

Create a subscription coupon in Smile.io

1. Go to Programs and select Points in the Smile.io toolbar.
2. Click Add Ways to Redeem.
3. Scroll to the Recharge options and either choose to add a percentage-based or fixed-amount reward.
4. Fill out the form with the proper values, such as the Points price, and Reward details.
5. Click Create when finished.

Customer experience

Access coupon code

Customers will click on the Smile.io tab on your storefront and the rewards program will pop up. Customers can click on the Spending Points tab or navigate to the Rewards tab and your Recharge Subscription coupon and confirm their purchase. They will be provided a coupon code which they can copy using the clipboard icon.

Apply the coupon

1. Redeem points on subscription items from the Smile.io widget.
2. Log in to your Shopify account on the website.
3. Click on Manage Subscriptions.
4. Click on Apply Discount Code and paste the code generated from the Smile.io widget.
5. Click Save.

Testing the integration

1. Within Smile.io, set up a reward to discount subscription orders.
2. On your storefront, create a customer account.
3. In Smile.io, go to Customer, click Select customer, and select Adjust points balance. Add enough points to test the discount.
4. Using this customer account, spend the points on a recurring product and apply the copied discount code.
5. Apply the discount on a new or existing subscription.

Tiered rewards program

Visit Smile.io's demo store to see a tiered rewards program. If someone is in the higher tier, they can have advanced access to sales and other useful perks.

You can also offer referral links for customers to share with their friends for rewards, such as 10% off their first purchase.

Support

If you have any technical questions, contact Smile.io support. You can also visit the Smile.io integration guide.