Variants of a product can include size, scent, color, flavor, or really just anything you'd like to have your customers choose between. These variants are able to be changed for queued pre-paid subscriptions. This guide will demonstrate how you can change the variants or products on prepaid subscriptions.
Before you begin
- Although this feature does not require any coding ability, it does require careful attention to detail as there is much room for error.
- This requires adding the new product to a customer's subscription, so when the pre-paid subscription renews, the updated variant is referenced. This also requires a manual change to the current pre-paid subscription cycle, since canceling doesn't remove the associated queued shipments. Instead, it only ensures it doesn't show up for the next pre-paid cycle.
Step 1 - Add product
Locate the order and click Subscriptions followed by Add Product.
Search for the product and click on it to choose the new variant to add. Click Add Product.
Step 2 - Cancel the old product variant
Cancel (do not delete) the old product variant.
When prompted for cancellation reason, we suggest using 'I want a different product'. Canceling the old product ensures that ReCharge will include the new variant instead.
Step 3 - Add new variant to queued order
Click See Details to advance to the order page.
Click Add Variant in the queued order. This will add the new variant to the customer's future shipments.
Search for the variant and select the quantity (usually 1). Then click Add.
Step 4 - Remove old variant from the current pre-paid cycle
For each of the same queued shipments on the current pre-paid subscription cycle, click the trash icon to the right of the queued order products in order to delete the old variant.
Check your work
Check your work by making sure the current prepaid subscription has queued shipments with the correct variant. Be sure to check the next recurring prepaid subscription cycle to ensure the variants are correct as well. You can now update your customer that changes have been made.
If you're working with pre-paid subscriptions that have already expired you will need to cancel the new item that you have just added in order to eliminate the upcoming charge that is generated.