Updating shipping address for a customer

A customer may reach out to request an update to their shipping address. Customers can make this update in the customer portal, but as the store owner you can also adjust the address directly in the merchant portal. This guide provides instructions on how to update a customer's shipping address.

Update shipping address

1. In the merchant portal, click on the Customer tab and search for the customer. Click on the customer's name to open their account.
2. Open the ellipsis menu on the address you would like to update.
3. Click Edit address.
   
   
4. Update the shipping address and click Update.

Link customer to their shipping address page

If your customer portal settings allow customers to edit their shipping address, you can link your customer to this page directly.

1. In the merchant portal, click on the Customer tab and search for the customer. Click on the customer's name to open their account.
2. Click on Customer portal links to access the dropdown.
3. Click the copy icon beside the section of the customer portal you wish to share with your customer.

Update shipping address in bulk

Use the Bulk Managing Discounts and Addresses tool to update the shipping address. To process this type of update you will need to complete the Import template with the address_id and the address property to be updated. You only need to include the property to be updated all other properties can be left out of the template if they do not require updating. 

A full list of properties and their formatting can be found in the Bulk Managing Addresses chart.

Once your CSV file is ready to import, follow steps 2 and 3 in the Bulk Managing Addresses guide to complete the update.