Migrating to Recharge

Thinking of migrating to Recharge from another platform? There is no limit to the number of subscribers we can migrate, and our dedicated migration staff will assist you every step of the way. The Recharge team has completed hundreds of migrations and we aim to do this with as little impact on your existing subscribers as possible.

Before you start

• If you are a merchant with existing subscribers and are currently using one of Shopify’s eligible subscription payment processors on another subscription platform (such as Bold.v2, Ordergroove.v2, Paywhirl.v2, etc), see Migrating to Recharge using a Shopify subscription payment processor.
• If you are a merchant with existing subscribers using another subscription platform (such as Bold.v1, Ordergroove.v1, Cratejoy, etc), that are not currently using one of Shopify’s eligible subscription payment processors, see Migrating to Recharge via the Shopify Checkout Integration.
• If you are a merchant using another eCommerce platform such as BigCommerce or a Shopify merchant that previously installed Recharge before November 2nd, 2020 and have access to the Recharge Checkout on Shopify, continue with the guide below.   

Step 1 - Prep for migration

Before migrating any data over, you must go live on Recharge. This ensures that your store continues operating throughout the migration process, allowing all new subscribers to flow through the Recharge platform, and eliminates the possibility of missing customers during the data pull from your old platform.

While setting up your store, be sure to fill out our Migration Questionnaire (click “Start your migration plan” at the bottom of the page). Submitting this form informs our team that you are in the preparatory phase and will be migrating your existing data soon.

BigCommerce

If you are a BigCommerce merchant you must ensure that the customer exists in BigCommerce before you begin the migration process. You can perform a bulk import if you need to add multiple customers to BigCommerce.

Step 2 - Compile customer and payment data

Once you are live on Recharge, you can export your customer and subscription data from your old platform. By exporting this data after you have gone live on Recharge, you can be confident that all existing data will be included in the migration.

Once you have your exports, you will need to utilize our Migration Template to alter your data into a Recharge digestible format. This template outlines the file structure that is compatible with our Bulk Actions tool that allows you to load your existing data into Recharge. Please also ensure that you are on a supported Payment Processor.

BigCommerce

If you are a BigCommerce merchant and are unable to access the Variant IDs for each product, you can include the variant name instead. The variant name must be spelled exactly as it appears in BigCommerce for the variant info to migrate successfully.

Step 3 - Data validation and migration import

After compiling your customer and payment data, you can use our Migrations Bulk Actions tool to validate and import your data. When using this tool, the validation phase will help you identify any potential errors or warnings with your data (see Fixing migration errors for additional assistance). Once your file is fully validated, process the file into Recharge.

Step 4 - Post-migration checklist and removing the HOLD

Review the Post-migration checklist to ensure all data has been migrated as you intended once you’ve finished migrating your customer data. The checklist walks you through verifying your data inside the Recharge platform to ensure nothing was imported incorrectly.

This is a vital step as Recharge will add an automatic hold on your store after a migration is performed that prevents recurring orders from processing. This is done to ensure we are not erroneously charging your customers based on incorrect data.

Once you have finished the post-migration checklist, reach out to the Recharge support team with written confirmation that you have reviewed the data and found it to be correct. Once we receive this confirmation, Recharge will remove the hold from your account and processing will resume as normal.

After the migration is completed, please contact your old subscription provider to terminate your account. This ensures that customers are not double-billed between the two platforms.

Support

If you have any questions, refer to our Migrations FAQ or reach out to Recharge support.