Workflows by Recharge FAQ

Can Recharge help build my workflow?

Recharge support can help troubleshoot your workflows and advise on set-up, but cannot build your workflows. For more information, visit Recharge design and integration policy. 

For additional help building a workflow using this tool, we recommend hiring a Recharge Partner.  

Why isn't my workflow triggering?

Review the condition and search methods that you are using. Is your query set to "equal" rather than "contains"? If you use equal, the condition or search must be an exact match to what is set on the product. 

For example, if your product is set with the title "Subscription ABC free trial," and your search is set to be equal to free trial the workflow will not fire. You either need to broaden your search to "contains" or use the exact product title (ie. "Subscription ABC free trial").

Can I stack multiple workflows?

Multiple workflows can be stacked and can be used to apply both a Checkout order workflow and a Recurring order workflow to one subscription. For example, you could create two workflows to offer a discount on the checkout order and then a second discount on the customer's fifth order.  

You can also set the recurring trigger to All if the change should apply regardless of where the customer is in their billing cycle.

We recommend using the Recharge API if you are using the Recharge Checkout on Shopify and are looking for a solution to automatically update multiple recurring orders in one subscription, as stacking multiple workflows (ie. more than three) can become difficult to maintain over time.