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Language translations FAQ

Shopify Checkout integration Custom BigCommerce Recharge Checkout on Shopify

This guide answers common questions about using multiple languages, translating text and variables, and modifying the verbiage in the customer portal and checkout. 

Sections

Can I use a language pack or select a different language?

No, at this time, Recharge does not offer language packs.

Can I host multiple languages on the same website?

Recharge does not work with any of the translation apps available on ecommerce platforms. Recharge can only support one language at a time using the custom translation structure.

A possible workaround is to create a store for each language you want to display, such as:

Tip: If you decide to set up multiple stores to handle different languages, the transactions fees apply to all your stores using Recharge. There is no additional monthly cost to use Recharge, only the transactions fees. 

Another workaround is to use the translation settings in your merchant portal. Access these settings by clicking Storefront and selecting Translations. You can display multiple languages on the same line, for example, Hello/Hola.

How can I translate the subscription options on the product page and edit the Subscribe & Save text?

You can modify elements of the subscription widget by clicking Storefront and selecting Subscription Widget in your merchant portal. 

Can I translate the shipping countries at the checkout?

No. Your ecommerce platform requires the shipping country names to match what is in their system or it will be rejected.

Can I translate shipping_interval_frequency?

Unfortunately, this isn't possible - these are variables that the Recharge application uses internally for its code, therefore, these must remain hard-coded for Recharge to function.

Can I translate currency to pictographs, such as Chinese, Japanese, or Korean currency?

No, doing so would break the data when submitted to your ecommerce platform. This is a feature that Recharge hopes to explore in the future. 

Can I translate the month displayed in the email notifications?

Although you can adjust instances of Ships Every, you cannot change the{{frequency}} and {{unit_type}} variables, as these are used programmatically in the Recharge system.

An alternative is to replace the variable {{unit_type}} with translated, hard-coded text. 

Refer to the Notifications article to learn more about accessing and editing email notifications in Recharge.

Where can I edit or remove the Ships Every text from the product title?

Note: This question only applies to merchants using the Recharge Checkout on Shopify or BigCommerce. Merchants using the Shopify Checkout Integration can not change their checkout translation settings in Recharge, as the checkout is handled directly by Shopify. Refer to Shopify's guide on translating your checkout to learn more about what can be translated in the checkout.

When orders are created, Recharge automatically appends (Ships every X Days) text to the end of the order. You can edit this language in your Translation settings in Recharge. 

  1. Click Storefront in your merchant portal and select Translations.
  2. In the Checkout tab, scroll down and click Shipment Orders. Change or remove this text.
  3. Click Save once finished.

Where can I translate the Delivery Schedule link/title in the customer portal?

  1. Click Storefront in your merchant portal and select Translations.
  2. Click the Customer portal - Themes tab and select Delivery schedule / Upcoming orders.
  3. Adjust the language in the Delivery schedule fields.


Delivery_schedule_section_to_edit_translations_in_Recharge.png

Can I translate the shipping, billing, or expiration text in the Order Summary on the checkout page?

Note: This question only applies to merchants using the Recharge Checkout on Shopify or BigCommerce. Merchants using the Shopify Checkout Integration can not change their checkout translation settings in Recharge, as the checkout is handled directly by Shopify. Refer to Shopify's guide on translating your checkout to learn more about what can be translated in the checkout.

Yes, you can translate this text in your Translations settings in Recharge. 

  1. Click Storefront in your merchant portal and select Translations.
  2. In the Checkout tab, scroll down and click Order Summary.
  3. Adjust the text for the frequency labels and click Save.

Adjust_the_frequency_text_and_labels_in_the_Recharge_checkout.png

Is Recharge compatible with translation apps?

No, at this time Recharge is not compatible with translation apps. Translations can be made to the customer portal and checkout (if using Recharge Checkout) by clicking Settings and selecting Translations.

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