Order processing FAQ

There are many common questions that are asked around order processing that do not have their own help page. This page aims at answering some of the questions that Merchants have in an FAQ format.

Sections

• What timezone does Recharge process in?
• How do I change my processing time?
• Does Recharge support Amazon Pay?
• Does Recharge support Apple Pay?
• Why can't I use other payment gateways?
• Does Recharge support multi-currency? 
• How can I change my billing identifier?
• Can I change the number of failed charge retries?
• How do I receive my payouts?
• Can I update my store currency?
• Can I set up a subscription to process an order daily?
• Are orders automatically created within Shopify or BigCommerce?
• Can Recharge create draft orders in Shopify?
• It is the end of the month and fewer orders processed than I expected. What's happening?
• Can I use an accelerated checkout method on the product page?

What timezone does Recharge process in?

By default, charges are processed for recurring queued orders after midnight ET for the current day. This is standard for stores that have not set a preferred processing time. 

Charges that error out are automatically retried within the same day. These charges are retried at 4 pm ET unless a specific processing time is set. 

How do I set my processing time?

Contact our support to set the processing time for both queued and errored orders.

Use a tool like Time Zone Converter to determine the correct time for us to start processing your orders. change the processing time of your orders as we can set the exact hour that your store orders will start processing.

Does Recharge support Amazon Pay?

No. At this time Recharge does not support Amazon Pay.

Does Recharge support Apple Pay?

Yes, Apple Pay is available for merchants using the Recharge Checkout on Shopify or BigCommerce, who do business in the United States and also use the Stripe payment processor, the Apple Pay checkout option is available. Please review Apple Pay for more information on how to set it up.

Recharge recently introduced Apple Pay for Braintree users. Visit Setting up Apple Pay for more information.

Why can't I use other payment gateways?

Currently, Recharge only supports Stripe, PayPal/Braintree, Authorize.net, for merchants using the Recharge Checkout on Shopify and the Recharge Checkout on BigCommerce, and Shopify Payments for merchants using the Shopify Checkout Integration. These are the most popular gateways within our supported markets and offer our clients the best processing rates along with the most variety of products to be processed. If you have a suggestion for a gateway integration, reach out to our support team.

Does Recharge support multi-currency?

No. Recharge does not support multi-currency.

What some of our merchants do is make multiple stores for different countries and currencies. If this is a solution that works for you, please contact our support team to discuss savings on the plan cost for additional stores.

How can I change my billing identifier?

The billing identifier is the line that appears on your customer's credit card statements that identifies where the charge originated. In order to edit this line, please reach out to the support team of your payment processor so that they can make this update for you.

Can I change the number of failed charge retries?

Yes, this can be changed. In the Recharge Dashboard, click the wrench icon and select Payment (General). Under Failed charges, you can select the number of times and frequency a charge should be retried.

How do I receive my payouts?

Payouts are not handled by Recharge, but by your payment processor directly. For more information, reach out to your payment gateway:

• Stripe
• Braintree
• Authorize.net
• Shopify Payments

Can I update my store currency?

By default, Recharge sets the currency based on your Shopify store at the time of installation. If you need to update your store currency, reach out to the Recharge support team.

Can I set up a subscription to process an order daily?

No. If you try to make a test order on a 1-day interval, the system will block the order as a safety precaution to avoid customers being charged daily accidentally.

If you're running tests, we recommend putting orders in another interval such as a 2-day interval

Are orders automatically created within Shopify or BigCommerce?

Yes. Each time a subscription checkout is completed the order is sent to Shopify or BigCommerce for fulfillment based on the frequency determined in the subscription ruleset.

Can Recharge create draft orders in Shopify?

Recharge does not have the ability to create draft orders for the merchant stores since we don't have such permission on our Shopify App token. We have access and can create regular orders but Recharge doesn't have the ability to create or read draft orders in Shopify. Draft orders are not compatible with Recharge as they are processed through Shopify directly and bypass the Recharge checkout entirely.

If you need to create a customer and order from scratch within Recharge, visit Add a Customer to Recharge manually.

It is the end of the month and fewer orders processed than I expected. What's happening?

If your rulesets are set on a monthly cadence and customers are charged on the same day they sign up, the charge schedule may shift for customers who initially ordered at the end of a month.

For example, if your customer ordered on August 31st, their next order will process on September 30th. The customer's next order will process on the 30th moving forward until the schedule encounters February or another factor impacts the schedule (such as a declined order or if the customer updates their charge date).

Can I use an accelerated checkout method on the product page?

No, accelerated checkout methods such as Apple Pay, Google Pay, or Klarna, are not available as checkout options with subscription purchases.