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Payment processors FAQ

Shopify Checkout integration BigCommerce Recharge Checkout on Shopify

Find answers to your questions about payment processors, how payment gateways work with Recharge, and more. For general information, refer to Payment processors.

Sections

Which payment processors can I use with Recharge?

Merchants using the Recharge Checkout on Shopify or BigCommerce:

Merchants using the Recharge Checkout on Shopify or BigCommerce can connect to Stripe, Braintree, and Authorize.net. Refer to Payment processors to learn more.

Merchants using the Shopify Checkout Integration:

Merchants using the Shopify Checkout Integration must use one of Shopify's eligible subscription payment processors. Refer to Payment processors to learn more.

Can I use my Shopify Payments account with Recharge?

Shopify Payments is only available for merchants using the Shopify Checkout Integration. Refer to Shopify Payments in the Payment processors guide to learn more.

Shopify Payments is not supported for the Recharge Checkout on Shopify or BigCommerce. You will need to create a separate Stripe account if you would like to connect Recharge with your Stripe account that is also used for Shopify Payments. This is because Stripe has an exclusive deal with Shopify and cannot be used for other purposes. Refer to the guide Payment processors to learn more about which payment processors you can use with the Recharge Checkout on Shopify or BigCommerce.

Does Recharge allow multiple payment processors?

Note: This section is only applicable to merchants using the Recharge Checkout on Shopify or BigCommerce.

If you would like to offer PayPal as an option, you can set up Braintree as a secondary payment processor in addition to Stripe or Authorize.net. Contact the Recharge support team if you need help setting up PayPal as a secondary payment processor.

Note: Braintree cannot be set as the primary payment processor in this dual configuration, as only Stripe and Authorize.net can act as the primary payment processors. For example, using Stripe for Apple Pay and Braintree for credit cards will not work at this time.

Will I need to update my payment processor in my ecommerce platform? 

No. Payments will only be processed by Recharge when there is a recurring item in the cart. If it is a non-recurring item, it will be processed through your existing payment processor in your ecommerce platform.

Does Shopify charge an additional transaction fee for recurring payments through the Recharge Checkout?

Note: This section is only applicable to merchants using the Recharge Checkout on Shopify.

No. Shopify only charges transactions processed directly through its checkout. Recharge processes transactions through a separate checkout so Shopify transaction fees do not apply. 

Can I switch payment processors at any time?

Note: This section is only applicable to merchants using the Recharge Checkout on Shopify or BigCommerce.

Although you can switch to any Recharge-supported payment processor, it requires a payment token migration which can take multiple days to complete. The process involves moving existing payment tokens and migrating the tokens to your new payment processor. In some cases, orders will need to be put on hold while the migration is completed. For more information, refer to the guide Transferring from Authorize.net to Stripe/Braintree, or reach out to the Recharge support team.  

Why can't my customers switch their PayPal payment method? 

Due to how the information is stored, PayPal payment details are not available in the customer portal. If a customer wants to change the payment method they used via PayPal, they can adjust the payment method in their PayPal account or cancel their subscription and go through checkout again.

Why are my customers' PayPal payment methods missing after migrating to Recharge?

PayPal doesn't allow the transfer of Payment Agreement IDs to another PayPal account for some ecommerce platforms. There are a few options you can consider to reduce churn in this scenario:

  • Leave the PayPal customers on your original ecommerce platform and let that platform process these customers.
  • Bring these customers over without their PayPal information and have them enter their credit card information using their Recharge customer portal.
  • Have the customer check out again through the Recharge checkout if they would like to continue using PayPal. Some merchants incentivize the customers in this scenario by offering a coupon or a free month on their subscription.

See Migrating to Recharge from another platform for more details.

What countries can use Recharge?

Payments can be accepted from anywhere in the world. Currently, we support most countries in the world via our merchant processors.

Merchants using the Recharge Checkout on Shopify or BigCommerce:

Merchants using the Shopify Checkout Integration:

It is important to make sure your currency is set to the same value on each of your accounts (processing, your ecommerce platform, and Recharge). If your account is set to a different currency than you intended, you will incorrectly charge your customers. To view which currencies are available, visit Supported currencies.

Can I use Recharge if I sell products that contain CBD?

Recharge does not prohibit merchants from selling specific products, such as products containing cannabidiol (CBD).

Each payment processor maintains its own rules and regulations as to which businesses it can support and what is categorized as high-risk. For example, Stripe has strict guidelines around the sale of cannabis and related businesses. 

Recharge recommends reaching out directly to your payment processor of interest to confirm if your business is supported.

Merchants using the Recharge Checkout on Shopify or BigCommerce:

Merchants using the Shopify Checkout Integration:

Note: While Recharge does not ban merchants from selling specific products, due to US laws and legislation, RechargeSMS cannot support stores selling products containing (CBD).

Can a customer checkout using Apple Pay on desktop?

Apple Pay can work for customers running a Mac with the Safari browser. However, the customer will need to have:

  • Handoff must be enabled with their iPhone.
  • Apple Wallet must be enabled.
  • iCloud must be enabled and logged into both devices.

My international customers aren't seeing the Apple Pay button, what's wrong?

Apple Pay is currently only available to customers in a select number of countries. Recharge is working on adding more countries to this list to help meet the global demand. 

Why am I still being charged on my old Apple Pay credit card?

Recharge uses the credit card associated with Apple Pay during checkout. Customers need to switch to a new credit card via their customer portal if this card has changed. Changes made in the Apple Wallet will not automatically be reflected in Recharge billing.

Can I adjust the subscription terms customers see before proceeding to payment?

You can adjust the subscription terms on the Legal settings page in Recharge.

Can I translate the 'How will you be paying today?' text?

Merchants using the Recharge Checkout on Shopify or BigCommerce can update the 'How will you be paying today?' text in the Apple Pay section of the checkout:

  1. In the merchant portal, click Storefront and select Translations.
  2. Click the Payment section in the Checkout tab, and scroll down to edit the Payment Options (Apply Pay Only). 

Merchants using the Shopify Checkout Integration do not have access to checkout translations within Recharge, as the checkout process is handled strictly by Shopify. See Shopify's guide on Translating your checkout.

Can I change the color of the Apple Pay button?

You can adjust the color of the button to white by using custom CSS. You will need to target the background-color of the .apple-pay-buttonelement in your custom CSS by applying the following code, depending on the primary payment processor you are using: 

Stripe

.apple-pay-button {
 background-color: white !important;
 }

Braintree

.apple-pay-button {
    background-image: -webkit-named-image(apple-pay-logo-black) !important;
    background-color: white !important;
}

Can I use Google Pay with Braintree or Authorize.net as my payment processor?

No, at this time, the Google Pay integration is only available with Stripe. 

Can a customer checkout using Google Pay on desktop?

Yes. As long as the customer is using the Google Chrome browser and has Google Pay enabled on their browser, they can use Google Pay on a desktop device.

Why doesn't Google Pay display as a payment method for some customers?

The user must meet the following criteria for Google Pay to display as a payment option:

  • Using Chrome 61 or newer.
  • A saved payment card.
  • The saved card needs to contain some user information (i.e. a card holder name, future expiration date).
  • Google Pay must be connected to their Chrome browser.
Note: A customer can have saved payment methods in their Chrome browser but Chrome might not make those cards available by default, as such, the Google Pay button will not be displayed.

My international customers aren't seeing the Google Pay button, what's wrong?

Google Pay is currently only available to customers in a select number of countries. Recharge is working on adding more countries to this list to help meet the global demand. 

Why am I still being charged on my old Google Pay credit card?

Recharge uses the credit card associated with Google Pay during checkout. Customers need to switch to a new credit card via their customer portal if this card has changed. Changes made in the Google Wallet will not automatically be reflected in Recharge billing.

Can I adjust the subscription terms customers see before proceeding to payment?

You can adjust the subscription terms on the Legal settings page in Recharge.

Can I translate the 'How will you be paying today?' text?

At the moment, this text cannot be updated. However, future improvements to the feature will allow the Google Pay subscription disclaimer to be edited.

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