Shipping troubleshooting and FAQ
Shopify Checkout integration
Recharge Checkout on BigCommerce
Recharge Checkout on Shopify
BigCommerce Checkout Integration
The linked guides highlight many frequently asked questions about Shipping. For general setup information, refer to Configuring shipping settings for the Recharge Checkout if you're using the Recharge Checkout on Shopify or BigCommerce, or Setting up shipping for the Shopify Checkout Integration.
- Are there any countries that I can't ship to when using BigCommerce and Shopify?
- Can customers choose their preferred shipping rate on subscription orders?
- Can I set specific shipping rates based on what my customer has in their cart?
- Can I use the Shopify Local Pickup and Delivery function with Recharge?
- How can I remove shipping to sell only digital products?
- How does Recharge handle shipping for prepaid orders?
- Is it possible to set up separate rates for customers located outside of the contiguous US?
- Is there a way to restrict shipping to PO boxes?
- Old fulfillment center is assigned to orders on Shopify
- The original product weight was updated in Shopify, but the wrong shipping rate is being calculated at the checkout
- Weight of the product matches the shipping rate but another rate is applied
- What happens if I remove a shipping rate or the existing subscriber's order no longer qualifies for a shipping rate?
- Which third-party apps for shipping integrations does Recharge allow?
- Why are my price-based rates coming through incorrectly for my orders?
- Why do my new shipping rates only apply to new orders?
- Why is the same shipping rate displayed twice in the checkout?
- With a specific country, can I prevent new customers from checking out and ship only to existing customers?
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