If your checkout is experiencing issues or you are seeing a specific error message, this guide can help identify the problem. If the issue is not present on this page, please reach out to ReCharge support.
Sections
- Error messages
- Available products are appearing out of stock
- Subscription order processed through the Shopify checkout
- Discount code field is not available
- Paypal option is not visible at checkout
Error messages
| Error | Reason | Solution |
| Cart Error: Cannot find Variant | Occurs when a variant has changed in Shopify but has not been updated in ReCharge. | This can be resolved by opening your individual ReCharge Ruleset and clicking Save. This will re-sync the variants and resolve the error. |
| Cart data not available - Please check if password is set on your store | Occurs when a storefront password is present on the store. | To run a test transaction, you will need to temporarily remove the storefront password. ReCharge requires access to the storefront to process subscription products. |
| Sorry, this country is not supported by this store | Occurs when the country does not have an available shipping zone in Shopify. | Go to your Shopify Dashboard > Shipping and on the following page click Add shipping zone for that extra country. Note: This must also be done to allow billing addresses from that country. For example, if you only ship to Canada but want to allow customers to add a US billing address, you must create a zone for the US. However, you can make it an empty zone with no shipping rates |
| This connected account cannot make live charges | Occurs when your payment processor account is not activated. | Reach out to your payment processor to find out the cause. Your account may be missing information for activation or your payment processor has flagged your account. |
| User authentication failed due to invalid authentication values | Occurs when the Authorize.net API key is different from the keys inputted in your ReCharge account. | If your Authorize.net API and transaction keys have changed, you will need to reach out to the ReCharge support team with the new keys. |
| Cart token is invalid | May occur if you are using a service like Cloudflare, which can retain old cart data and produce this issue. | You will need to disable Cloudflare to resolve the issue. If the issue persists or you are not using Cloudflare, please reach out to the ReCharge support team. |
Available products are appearing out of stock
This is normally a tell-tale sign that your cart of subscription items is misdirecting to the Shopify checkout. If this occurs, please reach out to the ReCharge support team.
Subscription order processed through the Shopify checkout
If your subscriptions are going through the wrong checkout, let the ReCharge staff know and we can help troubleshoot why the customer was redirected through the Shopify checkout.
You can add customers manually to ReCharge in the event they went through the wrong checkout. For more information, visit Adding a customer to ReCharge who used the wrong checkout.
Discount code field is not available
The discount code field will only appear if you have discount codes present in ReCharge. If you create an available discount code, the field will appear.
Paypal option is not visible at checkout
If you have Braintree set up for Paypal, make sure you have checked the Braintree Paypal Active checkbox in Settings > General Settings.
If Paypal still does not appear, ensure that you have the Paypal option enabled in your Braintree account.