Offering free shipping on subscription orders

You may want to provide free shipping to your customers, especially if they sign up for a subscription. Free shipping can add value to your brand and encourage customers to purchase a subscription rather than a one-time product.

This guide provides guidance on setting up shipping in your ecommerce platform and Recharge depending on different free shipping scenarios. For general information on shipping, visit Setting up shipping for subscription products. 

Before you start

• Merchants using the Shopify Checkout Integration can configure shipping settings via the Shopify shipping settings and in the Recharge merchant portal. 
• Merchants using the Shopify Checkout Integration can also refer to Using Shopify shipping profiles for setting up shipping profiles with the Shopify Checkout Integration. 
• Merchants using the Recharge Checkout on Shopify or BigCommerce should configure shipping settings on Recharge. Shopify merchants can use Shopify rates or implement advanced shipping rules and create specific rules in Recharge, but shipping settings still need to be configured in Recharge. For general information on shipping, visit Setting up shipping for subscription products.

Free shipping on the first charge only

There are several ways to offer free shipping on the first charge only.

• You can create a free shipping discount code that can only be used on the first charge. See Creating discount codes for more information.
• You can use Recharge Workflows to offer free shipping on the first charge only. Review the free shipping workflow use case for more information.
• Merchants using the Shopify Checkout Integration and Shopify Plus can use Shopify Scripts to configure free shipping for subscription orders at checkout. With the script configured, you can combine it with a workflow to offer a different shipping rate.

Free shipping on subscription and one-time products

If you offer free shipping on your products, regardless of the type of product or where the customer is located, you can set your Recharge shipping settings to Do not charge shipping. This disables shipping charges for all orders processed through the Recharge checkout. 

Free shipping for new customers only

You may want to offer free shipping as an incentive to new customers when they sign up and charge existing customers for shipping. See Offering free shipping to new customers for details on changing shipping rates for new customers only.

Free shipping on subscription products

There are multiple ways to offer free shipping on subscription products: Shopify Shipping Profiles and weight-based shipping rates.

Shopify Checkout Integration

Shopify Checkout Integration merchants can use Recharge's Shopify Shipping Profiles to create separate shipping profiles to offer free shipping for subscription products only.

Shopify Shipping Profiles

• International shipping - Merchants can control free shipping for international customers to prevent losses from more expensive international shipping rates.
• Custom shipping for subscriptions - Merchants can create custom shipping rates for subscriptions. Previously, merchants were only able to offer free shipping on subscriptions or use the same shipping rate as one-time products.
• Conditional shipping logic - Merchants can set price-based and weight-based shipping rates using Shopify shipping profiles. 

For more information on using this feature, see Using Shopify shipping profiles.

Recharge Checkout on Shopify

Merchants using the Recharge Checkout on Shopify should refer to the weight-based shipping instructions below.

Weight-based shipping rates

You can use weight-based shipping rates to offer free shipping on subscription products only. 

Step 1 - Set the product weight

1. Open your Product dashboard in Shopify and select the hidden, auto-renew product.
2. Scroll down to the Shipping section and set the weight to 0lbs.
3. Press Save.

Step 2 - Create the free shipping rate

1. From the General shipping rates section in your Shopify shipping settings, select Manage rates.
2. In the Shipping to section, select Create shipping zone. Select the countries that your shipping rate should apply to. Press Done once finished.
3. Select Add rate.
4. Choose Set up your own rates. 
5. Add a name to your rate and keep the price set as $0.00 to offer free shipping. 
6. Select Add conditions and set the condition based on item weight.
7. Enter 0 as the minimum and maximum item weight. Press Done to add the rate. 

This shipping rate will only apply to orders with a total weight of 0 lbs, so you will want to create an additional rate for your one-time products. Note that the package weight will be part of the total weight calculation.

Once you have created all necessary shipping rates, press Save.

Check package weights

Shopify places a default weight on packages in their Shipping settings. This can lead to the free shipping rate not working if you use weight-based rates. For example, if you have a product that is 1 lb and a shipping rate from 0-1 lb that is $4.99, then the shipping rate will not work.

To resolve this issue, update your Shopify package weight:

1. In Shopify, click Settings and select Shipping & Delivery.
2. Scroll down to the Packages section and click Edit next to the default package.
3. Set the weight to 0.
4. Click Save.