Time zones can be complicated. From a customer in one timezone ordering from a merchant in another, shipping, discount codes, and order processing can become confusing when it comes to the specific times set for these events. This article aims at tackling some of these questions to help everyone understand how ReCharge handles time zones.
Sections
- What timezone does ReCharge process in?
- How do I change my processing time?
- What timezone do cut-off windows operate in?
- When do discount codes expire?
- What timezone are the CSV exports in?
- Are notifications tied to a timezone?
- When does ReCharge Analytics refresh?
- How can I view my customer's subscription history in my store`s timezone
What timezone does ReCharge process in?
Recurring charge orders will begin processing after midnight Eastern Time or 00:00 ET (UTC-5). Prepaid orders begin processing after 8:00 AM Eastern Time ET (UTC-5).
How do I change my processing time?
Contact our support to change the processing time of your orders as we can specify the exact hour that your store orders will start processing. The processing can't be moved to any hour of the day but we can specify at which hour exactly they will start from a list of processing hour times.
You can only choose times between 3:00 AM Eastern Time ET (UTC-5) and 9:00 AM Eastern Time ET (UTC-5). This is because all orders will have begun or finished processing by 9:00 AM Eastern Time ET (UTC-5).
What timezone do cut-off windows operate in?
The cut-off window works in Eastern Time ET (UTC-5). Any order placed after 11:59:59 ET of the cut-off day will skip the next upcoming order.
When do discount codes expire?
If you have set an expiration date for a discount code the date of expiration is 11:59:59pm ET (UTC-5) of that day.
What timezone are the CSV exports in?
All dates and times in CSV exports are in Eastern Time ET (UTC-5).
Are notifications tied to a time zone?
Most notifications are tied to an event, therefore there is no set time they are triggered. Upcoming charge emails start sending at 8:00 PM Eastern Time ET (UTC -5). These emails are queued and sent out within a 3-5 hour window so it can take a while before all ReCharge stores have these emails sent out for the day.
When does ReCharge Analytics refresh?
ReCharge Analytics automatically syncs and displays new data every night at Midnight, Eastern Time ET (UTC-5).
How can I view my customer's subscription history in my store's timezone?
Customer account event history changes are by default displayed in the Eastern Time ET (UTC -5) but you can change this to your store's timezone by clicking on the Show in my store's time zone.
