Time zones can be complicated. From a customer in one timezone ordering from a merchant in another, shipping, discount codes, and order processing can become confusing when it comes to the specific times set for these events. This article aims at tackling some of these questions to help everyone understand how ReCharge handles time zones.
- What timezone does ReCharge process in?
- How do I change my processing time?
- What timezone do cut-off windows operate in?
- When do discount codes expire?
- What timezone are the CSV exports in?
- Are notifications tied to a timezone?
What timezone does ReCharge process in?
Recurring charge orders will begin processing after 3am EDT (UTC-4). Prepaid orders begin processing after 12pm EDT (UTC-4).
How do I change my processing time?
At the moment, you cannot adjust the timezone or specify the exact processing time for your store.
You can specify the hour block between 3am EDT (UTC-4) and 9am EDT (UTC-4) in which your store's recurring processing will begin if processing has not yet started for your store. Reach out to the ReCharge support team for more information.
What timezone do cut-off windows operate in?
The cut-off window works in Eastern Standard Time EDT (UTC-4). Any order placed after 11:59:59 EST of the cut-off day will skip the next upcoming order.
When do discount codes expire?
If you have set an expiration date for a discount code the date of expiration is 11:59:59pm EDT (UTC-4) of that day.
What timezone are the CSV exports in?
All dates and times in CSV exports are in Eastern Standard Time EDT (UTC-4).
Are notifications tied to a time zone?
Most notifications are tied to an event, therefore there is no set time they are triggered. Upcoming charge emails start sending at 5pm PST. These emails are queued and sent out within a 3-5 hour window so it can take a while before all ReCharge stores have these emails sent out for the day.