Time zones FAQ

Time zones can be complicated. From a customer in one time zone ordering from a merchant in another, shipping, discount codes, and order processing can become confusing when it comes to the specific times set for these events. This article aims to answer some of the frequently asked questions to help you understand how Recharge handles time zones.

Sections

• What time zone does Recharge process orders in?
• How do I change my processing time?
• What time zone do cut-off windows operate in?
• When do discount codes expire?
• What time zone are the CSV exports in?
• Are notifications tied to a time zone?
• When does Recharge Analytics refresh?
• How can I view my customer's subscription history in my store`s time zone

What time zone does Recharge process orders in?

By default, charges are processed for recurring queued orders after midnight Eastern Time (ET) for the current day. This is standard for stores that have not set a specific processing time. 

Charges that error are automatically retried within the same day. These charges are retried at 4 pm ET unless a specific processing time is set. 

If you want to set a specific processing time, contact the Recharge support team. 

How do I set my processing time?

Contact the Recharge support team to set the processing time for both queued and errored orders.

Use a tool such as the Time Zone Converter to determine the correct time for Recharge to start processing your orders. Recharge can set the exact hour that your store orders will start processing.

What time zone do cut-off windows operate in?

The cut-off window works in Eastern Time (ET) (UTC-5). Any order placed after 11:59:59 ET of the cut-off day will skip the next upcoming order.

When do discount codes expire?

If you have set an expiration date for a discount code, the date of expiration is 11:59:59pm ET (UTC-5) of that day.

What time zone are the CSV exports in?

All dates and times in Recharge's CSV exports are in Eastern Time (ET) (UTC-5).

Are notifications tied to a time zone?

Most notifications are tied to an event, therefore, there is no set time they are triggered. Upcoming charge emails start sending at 8:00 PM Eastern Time ET (UTC -5). These emails are queued and sent out within a 3-5 hour window so it can take a while before all Recharge stores have these emails sent out for the day.

When does Recharge Analytics refresh?

Recharge Analytics automatically syncs and displays new data every night at midnight, Eastern Time (ET) (UTC-5).

How can I view my customer's subscription history in my store's time zone? 

Customer account event history changes are displayed in Eastern Time (ET) (UTC -5) by default. You can change this to your store's time zone. 

1. Select Customers from the merchant portal.
2. Search and select the customer. 
3. Scroll down to the History section for a list of actions taken on the customer's profile or subscription.
4. Click Show in my store's time zone.