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Discontinuing subscription products

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There are times when you may need to discontinue a product from your store. If a product is on subscription, you will need to perform additional steps before deleting the product or hiding the product in Shopify. Otherwise, simply deleting the product from ReCharge can cause a variant error.

This guide provides instructions on how to discontinue a subscription product on your storefront and how to remove a product on existing subscriptions.

Discontinue products on your storefront

If you would like to prevent new customers from purchasing a product on subscription, simply remove the product from the ruleset in ReCharge.

Note: If you would like existing customers to remain subscribed, do not delete the product from Shopify. However, you can make it unavailable from the Online Store.

To remove the product, open the ruleset in ReCharge and click the trash can icon. Click Save when finished.

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Discontinue products for existing subscribers

If you would like to discontinue products that your existing customers have on subscription, there are a few options depending on the desired outcome.

Note: If you have less than 50 customers, it is recommended you manually remove or swap the product.

Method 1 - Remove subscriptions

If you are discontinuing a product and would like to remove it from all existing subscriptions:

  1. Delete the product from the ruleset by clicking the trash can icon next to the product. This will ensure no new customers will purchase the product on subscription.
  2. Export your Purchase Items CSV from Settings > Exports.
  3. Isolate the CSV to all subscription products that should be removed from customer accounts. Do not include any subscription products that should remain on subscription.
  4. Save a copy of the CSV.
  5. Send the CSV to ReCharge support. Once received, ReCharge support will remove the subscription products in bulk.
Note: This file needs to be sent at least five business days in advance.

Method 2 - Swap products

If you are discontinuing a product but would like to replace the product for existing subscriptions:

  1. Delete the product from the ruleset by clicking the trash can icon next to the product. This will ensure no new customers will purchase the product on subscription.
  2. Export your Purchase Items CSV from Settings > Exports.
  3. Within the CSV, add three additional columns to the end of the CSV and use the following column titles:
    NEW Product Title
    NEW Variant Title
    NEW Variant ID
  4. Isolate the list of subscriptions to only include products that will be swapped. Fill in the columns with the new product title, new variant title, and new variant ID. 
  5. Send the CSV to ReCharge support. Once received, ReCharge support will perform the bulk product swap.
Note: This file needs to be sent at least five business days in advance.
Note: Swapping a product will only update the product titles and variant ID. If you need to change additional attributes, such as price, visit Bulk updating subscription products and orders.

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