There are times when you may need to discontinue a product from your store. If a product is on subscription, you will need to perform additional steps before deleting the product or hiding the product in Shopify. Otherwise, simply deleting the product from Shopify can cause a variant error.
This guide provides instructions on how to discontinue a subscription product on your storefront and how to remove a product on existing subscriptions.
Discontinue products on your storefront
If you would like to prevent new customers from purchasing a product on subscription, simply remove the product from the ruleset in ReCharge.
Remove the subscription rule
- Open up ReChage and go to Rulesets, Products.
- Locate the product you want to discontinue, and click on the dropdown to the left.
- Click Remove from ReCharge.
Discontinue products for existing subscribers
If you would like to discontinue products that your existing customers have on subscription, there are a few options depending on the desired outcome.
Method 1 - Remove subscriptions
If you are discontinuing a product and would like to remove it from all existing subscriptions:
- Delete the product from the ruleset by clicking the trash can icon next to the product. This will ensure no new customers will purchase the product on subscription.
- Export your Subscriptions - Active CSV from Settings > Exports.
- Isolate the CSV to all subscription products that should be removed from customer accounts. Do not include any subscription products that should remain on subscription.
- Save a copy of the CSV.
- Send the CSV to ReCharge support. Once received, ReCharge support will remove the subscription products in bulk.
Method 2 - Swap products
If you are discontinuing a product but would like to replace the product for existing subscriptions:
- Delete the product from the ruleset by clicking the trash can icon next to the product. This will ensure no new customers will purchase the product on subscription.
- Export your Subscriptions - Active CSV from Settings > Exports.
- Within the CSV, add three additional columns to the end of the CSV and use the following column titles:
NEW Product Title
NEW Variant Title
NEW Variant ID - Isolate the list of subscriptions to only include products that will be swapped. Fill in the columns with the new product title, new variant title, and new variant ID.
- Send the CSV to ReCharge support. Once received, ReCharge support will perform the bulk product swap.