Discontinuing subscription products
There are times when you may need to discontinue a product from your store. If you are discontinuing subscription products, you must perform additional steps before deleting the product or hiding the product in your ecommerce platform.
This guide provides instructions on how to discontinue a subscription product and how to remove a product from existing subscriptions.
Before you start
- If you would like existing customers to remain subscribed to the product, do not delete the product from your ecommerce platform. You must make the product unavailable on the storefront in your ecommerce platform instead. See Shopify's instructions for adding and updating products, or BigCommerce's instructions for setting product visibility.
- Deleting a product directly from your storefront can cause a variant not found error. To resolve this error, the deleted product will need to be swapped with an active product. Refer to Troubleshooting variant not found errors for more information.
Discontinue products for new subscribers
To prevent new customers from purchasing a subscription product, remove the product from Recharge.
Remove the product
- From the merchant portal click Products.
- Locate the product you want to discontinue and select Actions.
- Click Remove from Recharge.
Discontinue products for existing subscribers
If you are discontinuing products for less than 50 customers, manually remove or swap the product from the customer's account or discontinue products in bulk.
You can use the Multi-select or Bulk Managing Subscriptions tools to discontinue the subscription without any intervention from Recharge:
- To swap one product to another, follow Product swap in bulk.
- To cancel the subscriptions and remove them from the customer profiles, follow Cancel subscriptions in bulk
