Accessing support features
- Visit the Recharge Support Access page.
- Enter your store's .myshopify.com or .mybigcommerce.com URL (i.e. storename.myshopify.com / storename.mybigcommerce.com), or your custom domain (i.e. storename.com). If you are not sure or haven't registered with Recharge yet, click Proceed as guest.
- On the following contact page, you will see the support channel options matching your support plan:
Start a chat
If you have selected the chat option, you will see a pop-up requesting your name and e-mail address:
Enter your details and click Start to begin the chat with our Support Agent.
Request a call
If you are on the Enhanced support plan and select the call option, you will be presented with a form to help schedule your call request:
- Make sure to include your e-mail address, your store URL, and a detailed description of the issue or question you would like to discuss.
- Include three 30-minute time slots and the date in which you would like to be contacted. A Support Team member will reach out to confirm your time slot and send you relevant call details, including a phone number and access link.
- Attach any relevant documents that will assist in the call and resolving your issue.
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