ReCharge now offers live chat support and scheduled phone calls for merchants who have signed up for our Advantage or Premium support add-ons.
If you are interested in accessing live chat or scheduled phone support, you can sign-up for support add-ons. For further information and frequently asked questions about the service, visit Support Add-Ons FAQ.
Accessing support features
- Once you've selected a paid support plan, visit the ReCharge Support Access page.
- Enter your store's .myshopify.com URL (eg. mystory.myshopify.com) or custom domain (e.g. mystore.com).
- On the following contact page, you will see the channel options matching your support plan.
Start a chat
If you have selected the chat option, you will see a pop-up requesting your name and e-mail address:
Enter your details and click Start to begin the chat with our Support Agent.
Request a call
If you have selected the call option, you will be presented with a form to help schedule your call request:
- Make sure to include your e-mail address, your store URL, and a detailed description of the issue or question you would like to discuss.
- Include three 30-minute time slots and the date in which you would like to be contacted. A Support Team member will reach out to confirm your time slot and send you relevant call details, including a phone number and access link.
- Attach any relevant documents that will assist in the call and resolving your issue.