You must ensure that the Recharge proxy settings in Shopify are configured correctly so that customers are directed to the customer portal.
- Recharge Checkout on Shopify
Configure the proxy settings in Shopify
To prevent customers from opening a 404 page when attempting to access the customer portal, the Recharge proxy setting in Shopify, /tools/ needs to be set to recurring.
- Click Apps in your Shopify Admin and click About next to Recurring Billing by Recharge.
- Scroll down to the App proxy section and select Customize URL.
- Confirm that the text box beside the Proxy URL displays "recurring." Change the field to "recurring" if necessary:
- Click Save.