Onboarding resources

There are a number of support options available to help you get set up with Recharge. In this article, we'll go through the quickest and most popular avenues to launch your subscription business. 

Weekly onboarding webinar

Recharge offers an onboarding webinar every Tuesday at 12:00 pm PST. During this time, a Recharge representative will be going over the basics of how to get your app set up, covering some popular features, as well as answering some of your questions live.

To sign up for future webinars, visit the registration page. 

Guides to help you get started with Recharge

We have dedicated guides in the Help Center designed to help new merchants get set up on the platform at a comfortable pace through self-guided lessons and videos:

• Getting started with the Recharge Checkout on BigCommerce
• Getting started with the Shopify Checkout Integration

Support videos

If you are unable to attend the webinar or would like to get started right away, we have some great support video resources that will walk you through the basics of getting your Recharge app set up.

Visit the Recharge Video Library or visit the Recharge Vimeo page to view recent video releases.

Contact support

We provide support via email and live chat as part of our standard support plan, and merchants using our Enhanced support add-on also have access to scheduled phone support. 

You can visit the Recharge Support Access page to access the support features available to you on your plan.   

If you have access to the API or Theme Engine, you can also reach out to the dedicated public Slack channel.