ReCharge has launched a new, deeper integration with Rise.ai, allowing subscribers to use Rise.ai gift cards as payment in our ReCharge Checkout. This advanced feature requires our standard Rise.ai integration to be activated first as a pre-requisite.
Status and eligibility
The Rise.ai Gift Cards Solution integration is in open BETA and currently available to all merchants who already use the Rise.ai integration. It is available to merchants to enable at any time in our Integrations tab.
Overview of Gift Card functionality
With Rise.ai you can now sell gift cards on your storefront that will work with the ReCharge checkout. Rise.ai allows you to create multiple gift cards with different values that are then available as products in your store.
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When purchasing the gift card, the buyer is asked to enter the recipient’s email address, and the recipient will be emailed their gift card code.
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The recipient can then use the gift card code at ReCharge checkout as payment towards their purchase.
- If the gift card value is less than the total order amount, the checkout will display the remaining amount due to be charged to the additional credit card entered.
Note: Subscribers will always be required to input their credit card information at the checkout, even if the gift card covers the full balance. Their credit card information will be used to process recurring charges.
Installation and getting started
When support enables this feature for your store, you can add the Gift Card integration to ReCharge via our Integrations tab on the top toolbar. You will need to enable both Rise.ai integrations.
Feedback and support
If you run into any issues about gift card codes or have questions about the functionality, contact Rise.ai and their support team will assist.
Rise.ai also has additional information about gift cards available.
Limitations
- Currently, gift cards cannot be applied as a form of payment for recurring charges.
- Rise.ai gift cards can only be used as payment in the ReCharge Checkout.
- You must have an existing Rise.ai account connected to your store, and the Rise: Gift Cards & Loyalty app installed to process gift cards through the checkout.
- Customers can only use a single gift card as a form of payment for each checkout order.
- Each checkout can take payment from only a single gift card.
- Gift cards can be used as a form of payment for prepaid purchases.
Rise.ai Store Credit
Because Rise.ai handles Store Credit as a form of Gift Card, Store Credit is compatible with ReCharge, with a few caveats. Once a customer receives store credit, they can enter their code in the same way they would a Gift Card on the ReCharge checkout.
Remember that refunding to store credit within the Shopify order page or the Rise.ai Dashboard will not cancel the ReCharge subscription (without refunding) - we recommend cancelling the subscription first so that you don't forget.
Note: Issuing a credit will not be reflected within ReCharge. Please refer to Rise.ai and Shopify reporting to track store credit issuing and use.
Having taken note of the above consideration regarding cancelling and returns, you can follow the Rise.ai guide for issuing Store Credit:
Please refer to Rise.ai documentation for Store Credit:
FAQ
Where can I track gift card usage?
You can track gift card status, view reporting, and run analytics all through Rise.ai.
Can subscribers choose to only use part of a gift card?
No. Subscribers cannot elect to use a specified gift card amount less than the available balance. If the available balance is greater than the total order amount, the gift card will retain the difference for future purchases.
What if a credit card charge fails in a transaction with both a gift card and a credit card?
If a subscriber uses a gift card with an available amount less than the total amount due, and the credit card charge fails, the total gift card value used will be immediately refunded back to the gift card and the order canceled.
When is the gift card amount deducted during checkout?
Gift card values will be decremented when the subscriber completes the purchase, not when they initially enter the gift card code.
If the available amount on the gift card changes between initial code entry and final purchase, for example, the subscriber used the gift card on another cart, the checkout will respond with an error.