Using the Novum customer portal with BigCommerce

Recharge is rolling out a new customer portal available to all merchants called Customer Portal Themes. The first theme being launched is Novum, which is built to supercharge your business through churn reduction and improve the experience of your customers on any device.

Before you start

Customer Portal Themes requires custom CSS code to match the font, color, and style of your BigCommerce theme. Custom CSS is not supported by Recharge Support as per our design policy. If you require further assistance, please visit the Recharge Partner Directory.

Highlights of the new Novum theme on the Customer Portal Themes

Updated look & feel

The new theme is specifically designed for subscription businesses and includes small details from shifting the “Cancel” button to proven retention-building tactics such as skip and swap options.

Order Now button

Give your customers the option to fast forward their next subscription charge. Recharge will immediately process the charge so customers don't have to wait.

Mobile-first design

The Novum theme was built with a mobile-first approach. Your customers have a smooth experience on any device they access the portal on.

Upcoming Orders tab

Novum introduces a new Upcoming Orders tab in the customer portal that breaks down future subscriptions and one-time products based on the day they are set to charge. Customers will see a breakdown based on the day of charge and shipping address for easy access.

Questions and support

If you have any questions about Customer Portal Themes or the Novum theme, send Recharge Support a message and we'll be happy to help out.