ReCharge is rolling out a new customer portal available to all merchants called Themes. The first theme being launched is Novum, which is built to supercharge your business through churn reduction and improve the experience of your customers on any device.
Eligibility and status
The Themes Customer Portal is currently in open beta and available to all merchants. If you have any questions or feedback while using the beta, please reach out to the support team.
Before you start
- The Themes Customer Portal requires custom CSS code to match the font, color, and style of your BigCommerce theme. Custom CSS is not supported by ReCharge Support as per our design policy. If you require further assistance, please visit the ReCharge Partner Directory.
- At this time, it is not possible to make adjustments to the translations in the Themes Customer Portal through the Settings > Translation section.
Highlights of the new Novum theme on the Themes Customer Portal
Updated look & feel
The new theme is specifically designed for subscription businesses and includes small details from shifting the “Cancel” button to proven retention-building tactics such as skip and swap options.
Order Now button
Give your customers the option to fast forward their next subscription charge. ReCharge will immediately process the charge so customers don't have to wait.
The Novum theme was built with a mobile-first approach. Your customers have a smooth experience on any device they access the portal on.
Upcoming Orders tab
Novum introduces a new Upcoming Orders tab in the customer portal that breaks down future subscriptions and one-time products based on the day they are set to charge. Customers will see a breakdown based on the day of charge and shipping address for easy access.
Questions and support
If you have any questions about Themes Customer Portal or the Novum theme, send ReCharge Support a message and we'll be happy to help out.