Recharge is the leading subscription payments solution to help launch and scale your subscription business on BigCommerce. This guide is part one of a three-part series, and provides resources to help you get started, including the initial set-up of installing the app, connecting your payment processor, and more.
To install Recharge, visit the app listing in the BigCommerce Apps Marketplace. Click Get this app and proceed with the steps to add Recharge to your BigCommerce store.
Once installed, Recharge will open within your store (or you can access it via Apps > Recharge Subscriptions). You’ll automatically be on Recharge’s Standard Plan with the Advantage support plan. You can visit our Pricing page to see what’s included in your plan, and to learn more about the Recharge Pro Plan or the Enhanced support plan.
You'll be met with our tailored Launch list to help you get started:
Add a subscription product
The Launch list begins with adding a product in Recharge.
Subscriptions are the heart of Recharge, and subscription rules direct how your store’s unique offerings will work. Your subscription products require parameters to determine the length of the subscription, how frequently the product is delivered, reduced pricing, and more.
- Determine the type of subscription you will offer.
- Create your subscription rule by selecting your products, setting the subscription type, adding a price incentive, and more.
- Customize your rulesets further by setting a charge day or a cut-off date.
Once you have added a product to Recharge, continue with the next steps below.
Set up your payment processor
The Launch list will then take you through connecting a payment processor. All subscription payments are handled by third-party payment processors through the Recharge Checkout. Click Connect and choose Stripe or Braintree to connect your account.
You can also access your payment settings by clicking the wrench icon in the Recharge admin and choosing Payment (General).
If you do not have an account, you can sign-up with one of our integrated services to begin collecting payments:
Other payment options
Need to offer Paypal? You can set up Paypal with Braintree while also using Stripe or Authorize.net.
Configure your store's settings
Next up in the list is to configure your store’s shipping, taxes, legal settings, and notifications.
Click Configure next to Shipping within the Launch list, or select the wrench icon in the Recharge admin and choose Shipping. All shipping rates must be set up within Recharge. For more information and instructions, see Recharge Shipping Zones and Rates.
Click Configure next to Taxes within the Launch list, or select the wrench icon in the Recharge admin and choose Taxes. All taxes must be set up within Recharge. For more information and instructions, see Setting up taxes in Recharge.
Click Configure next to Legal within the Launch list, or select the wrench icon in the Recharge admin and choose Legal settings.
In the Legal Settings section, you can update the subscription terms that are displayed in both your Recharge checkout and in the footer of the subscription activation email. Refer to Updating the legal settings to learn more.
Click Configure next to Notifications within the Launch list, or click the wrench icon in the Recharge admin and choose Notifications.
Notification emails are the primary means of communication between your store and your customer base. These emails go to your customers when they order subscription products, modify future orders, or cancel subscriptions.
We highly recommend taking some time to configure these notifications to include your preferred content and the tone and style that matches your store.
Take a look at Notifications to learn more about enabling, disabling, and modifying notifications in your Recharge admin. You can also refer to Customer accounts with the Recharge Checkout on BigCommerce for a holistic overview of your customer’s journey, including the notifications they receive after purchasing a subscription.
Preview the customer experience
Now that you have added a subscription product, connected a payment processor, and configured your store settings, you can preview your subscription experience. The Launch list will take you through the following steps.
Preview your product display
You can preview the subscription product(s) that you added earlier to see how they look on your storefront, by clicking Preview in the Launch List.
If you want to modify the look and feel of your subscription widget, refer to Modifying the subscription widget for BigCommerce.
Run a test order
We recommend running a test transaction to experience the full shopping flow. If you would like to make any changes to the checkout, click the wrench icon in the Recharge admin and select Checkout. See Customizing the Recharge Checkout to learn more.
Customize your customer portal
Now that you have completed a test order, you can preview where your customers will manage their subscriptions in their customer portal.
If you would like to make any changes, click the wrench icon in the Recharge admin and select Customer portal. You can access a customer’s portal via their Customer Account.
The video below also provides a thorough overview of the Novum Customer Portal:
Publish the Subscription Widget
Before you can preview your subscription experience, you’ll need to publish the Recharge Subscription Widget.
- Click the wrench icon in your Recharge admin and select Subscription widget.
- Under Subscription widget status, click Publish the subscription widget.
- In the pop-up, click Save.
- Once it shows as Published, click the Launch list button to continue with your set up.
You can refer to Understanding the Recharge Subscription Widget for more information.
Ready to launch
You can also refer to BigCommerce feature compatibility with the Recharge Checkout to learn more about which BigCommerce features are compatible with Recharge out-of-the-box.
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