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Shopify Checkout FAQ

Shopify recently announced their plans to release Subscription APIs that will power subscription transactions. In this article, we discuss the new integration and common questions about what it means for ReCharge going forward.

Note: This FAQ is specific to the new Shopify Checkout feature. Please refer to the ReCharge Checkout FAQ if you are using the ReCharge Checkout to process subscription orders. 
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What is the new Shopify Checkout integration?

Shopify is working on new Subscription APIs that allows apps like ReCharge to connect to Shopify to create and process subscriptions directly through the Shopify checkout.

Traditionally there have been two separate checkouts, ReCharge and Shopify. Customers would go through different checkouts depending on the contents of their cart.

Now, merchants will be able to use ReCharge for customer and subscription management while order processing will take place through Shopify and their native checkout. One unified checkout for subscription and one-time products.

Do I need to make any changes to my existing store?

No. As an existing merchant, your current ReCharge configuration is still supported and no action is required by you.

ReCharge remains committed to building out functionality to the existing ReCharge checkout and to ensure continuity and a robust feature set. We intend to keep investing, adding, and improving functionality to our existing app. For more information about feature timeline and compatibility, visit Shopify Checkout integration early release status

Who is eligible to sign-up for the new integration?

Any new Shopify stores interested in installing ReCharge on or after November 2nd 2020 can sign-up to be part of the early rollout through the ReCharge App listing. 

Note that there are some eligibility requirements and notable limitations.

  • Shopify Payments - Merchants will need to be using Shopify Payments. Note that Shopify Payments does not support some business types, such as CBD or pseudopharmaceuticals. For more information, visit Shopify's Legal page.
  • Accelerated payment options and wallets - Apple Pay, Google Pay, Shop Pay, and other forms of accelerated payments or wallets will be unavailable for subscription purchases.
  • In-person delivery zones - Pick up in store and local delivery are not available.
  • Multi-currency - Shopify's multi-currency feature will not be available at launch.
  • Prepaids - At this time, prepaids are not supported by ReCharge's Shopify Checkout integration. 

Are there notable changes to subscription and order functionality with the new Shopify Checkout integration?

With the Shopify Checkout, merchants have the benefit of a unified checkout experience for their customers. However, there are some notable changes that merchants should be aware of with how Shopify will handle subscriptions and subscription orders from ReCharge:

  • Overrides - SKU or product titles cannot be customized in ReCharge to be a different value than what is listed in Shopify.
  • Cart and note attributes - Cart and note attributes will be displayed on orders originating from checkout, but will not appear on recurring orders.
  • Line item properties - Line item properties will be displayed on orders originating from checkout, but will not appear on recurring orders.
Tip: For a detailed list of feature compatibility, visit Shopify feature compatibility with Shopify Checkout

What is the pricing plan for the Shopify Checkout integration?

For Shopify merchants using the Shopify Checkout integration, ReCharge is free to use for the first 60-days and following your free trial, $60.00 USD/month plus 1% + 5¢ per transaction.

How can I sign up for the new Shopify Checkout integration?

If you are interested in using the Shopify Checkout early release integration, you can install the app directly from the Shopify app store. 

I am an existing ReCharge merchant - can I migrate to the new checkout?

As the integration matures, we will be in touch with migration pathways as they become available. We do not have a set timeline, but we expect the new Shopify Checkout integration to be ready for a broader rollout early next year. We will be updating the FAQ page with more info and getting in touch with our current install base as development progresses. 

For additional information, visit Shopify Checkout integration early release status

I am seeing a "Sorry, Shopify says your store is ineligible for subscriptions" screen when trying to install. What should I do?

Shopify has their own set of eligibility requirements that need to be met before you can sign-up with ReCharge. To review the list of requirements, visit Eligibility Requirements. In most cases, you can meet Shopify's eligibility requirements by updating your Shopify settings or, if you have not set your payment processor, signing up for Shopify Payments. For more help, reach out to Shopify Support. 

Note that, at this time, the ReCharge integration with the Shopify Checkout does not support self-service setup. Upon install request, you will be added to our waitlist, and onboarding timelines will be communicated as they become available.

I'm developing a store for a merchant who wants to use the Shopify Checkout integration. How can I set up a testing environment?

If you are interested in a Shopify Checkout testing environment, you will need to install the Shopify Checkout integration and reach out to the ReCharge Support team to convert your account to a developer account. 

I'm trying to install the new integration into my store, but I keep getting a message that I'm almost there. What are my next steps?

Please contact our support team if you are unable to finish installing the new integration into your store. 

Is it possible to migrate existing subscribers from another platform to the new Shopify Checkout integration? 

At this time it is not possible to migrate existing customers to the new Shopify Checkout integration.

If you are interested in migrating in the future or learning more about the migration process, please contact our support team.

I'm trying to update the name of a subscription product, but the new name will not apply to my existing customers. How can I change the name of my subscription products for existing customers?

Due to limitations with Shopify's Subscription APIs, it is not currently possible to update the name of subscription products for existing customers. 

If you update the product name in Shopify, the change will apply to all new orders, however, it will not be reflected on the recurring order. This is a feature improvement that Shopify is monitoring. 

I am a Shopify Plus merchant and recently upgraded my checkout.liquid file - does this mean I can start selling subscriptions? 

Previously, Plus merchants who were using a custom checkout were ineligible by Shopify to sell subscriptions.

Shopify recently provided an option to upgrade customized checkout files for Plus merchants. Once upgraded, your checkout will now be able to support the selling of subscriptions. However, you will still need to install ReCharge to start selling subscriptions on your storefront and meet the other Shopify eligibility requirements. 

For existing ReCharge merchants who are on Shopify Plus, upgrading your Shopify checkout files does not convert your ReCharge Checkout version to the Shopify Checkout integration. At this time, migration pathways are not available but ReCharge will communicate with existing merchants once migration tools are released. For more information, visit Shopify Checkout integration early release status.

How can I remove the subscription widget from non-subscription products?

Ocassionally, ReCharge pulls the metadata of duplicate products, which can cause one-time products to show a subscription widget.

To remove the widget from products that are only sold as one-time purchases, add the product to a Subscription Rule in ReCharge, save it, and delete the rule.

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