- I have enabled Metrics with the ReCharge support team, why can't I access any metrics in Klaviyo?
- Which metric do I choose in Klaviyo?
- Why is my discount Quick Action not working?
- Why are customers getting duplicate notifications?
- Why are my email notifications in Klaviyo being suppressed?
- How would I choose what Quick Action URL is shown to a customer depending on what product they are subscribed to?
- How do I adjust when my upcoming order notifications are sent from Klaviyo?
- Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
I have enabled Metrics with the ReCharge support team, why can't I access any metrics in Klaviyo?
Metrics in Klaviyo are only available once both Quick Actions and Klaviyo V2 have been enabled, and after the initial corresponding event is triggered.
For example, the Subscription cancelled on ReCharge metric is not available until at least one customer cancels their subscription. A customer canceling will trigger the necessary webhook required to display store metrics in Klaviyo.
Which metric do I choose in Klaviyo?
ReCharge has recently updated the Klaviyo integration. From this update, you may notice two sets of metrics with similar names.
The metrics that are compatible with ReCharge Quick Actions end in on ReCharge. These metrics pull in the customer hash and subscription ID variables, providing you with the correct store information, unlike the other metrics for Quick Actions.
Each metric contains different variables. For more information about variables in Klaviyo, visit Template Tags and Variable Syntax.
Why is my discount Quick Action not working?
You may be trying to use a Quick Action to apply a discount to next order or reactivate subscription and apply a discount code but running into a Request could not be completed, endpoint not found.
This happens when the discount code created in ReCharge is not set to be applied to the customer portal channel. Discounts used in Quick Actions need to apply to the Customer portal channel.
As discount codes cannot be updated after creation, you will need to delete and recreate the discount code to adjust the setting.
Why are customers getting duplicate notifications?
If you have set up a Flow in Klaviyo using one of the following ReCharge metrics, you will also want to disable the noted notification in ReCharge or both systems will send notifications.
|Metric||Disable notification in ReCharge|
|Subscription started on ReCharge||Subscription activation|
|Subscription cancelled on ReCharge||Subscription cancellation|
|Order upcoming on ReCharge||Upcoming charge|
Order (prepaid) upcoming on ReCharge
Why are my email notifications in Klaviyo being suppressed?
If you have turned off your ReCharge email notification(s) and chosen to send notifications through Klaviyo, you will need to contact Klaviyo customer support and request to have your notification(s) set to transactional. This will ensure emails are not suppressed if customers have unsubscribed to marketing.
You can confirm if your notifications have been approved as transactional if you see a green badge on the email card. You will also see the transactional status enabled for a given email under the email’s settings.
How would I choose what Quick Action URL is shown to a customer depending on what product they are subscribed to?
You may not want to present the same Quick Actions URL to a customer. For example, if you are using a Swap or Add One-Time Product Quick Action, you may want to avoid a customer being presented with the same product they already have on subscription.
There are two methods to customize the offer customers see based on their existing active subscription.
Option 1 - Leverage conditional tags in Klaviyo
Leverage conditional tags in your email notifications and present a different option depending on what product the customer is already subscribed to.
Option 2 - Setting up Flow Filters in Klaviyo
You can customize Klaviyo email flows to send different emails depending on the customer's active subscription. For more information on setting up Flow filters in Klaviyo, visit Setting Flow Filters.
How do I adjust when my upcoming order notifications are sent from Klaviyo?
By default, upcoming order notifications are sent out three days before the upcoming charge. Contact our support team to adjust the number of days before the upcoming order notification is sent.
Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
No, at this time the quantity added to an upcoming order is set to one, and cannot be changed.