Recharge Quick Actions FAQ
- The Recharge support team enabled the Recharge metrics for my store. Why can't I access any metrics in Klaviyo?
- How do I adjust when my upcoming order notifications are sent from Klaviyo?
- Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
- Can I combine Quick Actions in one URL?
- Can I use a Quick Action URL to convert a one-time order into a recurring subscription?
This FAQ covers common questions pertaining to Recharge Quick Actions, including merchants using Quick Actions with the Klaviyo integration. For more help, see troubleshooting Quick Actions and troubleshooting Klaviyo.
The Recharge support team enabled the Recharge metrics for my store. Why can't I access any metrics in Klaviyo?
Metrics in Klaviyo are only available once Recharge Quick Actions and Klaviyo V2 have been enabled, and after the initial corresponding event is triggered.
For example, the "Subscription cancelled on ReCharge" metric is not available until at least one customer cancels their subscription. A customer canceling will trigger the necessary webhook required to display store metrics in Klaviyo.
How do I adjust when my upcoming order notifications are sent from Klaviyo?
By default, upcoming order notifications are sent out three days before the upcoming charge. Contact the Recharge support team to adjust the number of days before the upcoming order notification is sent.
Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
No, at this time the quantity added to an upcoming order is set to one, and cannot be changed.
Can I combine Quick Actions in one URL?
No, at this time you must include multiple Quick Actions in your notification to give customers the ability customers to perform one more than action.
Can I use a Quick Action URL to convert a one-time order into a recurring subscription?
No, at this time Quick Action URLs cannot be used to convert one-time orders into subscriptions. Check out a third-party integration like Rebuy or ARPU for these capabilities.
