Recharge Quick Actions FAQ

Why are customers getting duplicate notifications?

If you have set up a Flow in Klaviyo using one of the following Recharge metrics, you will also want to disable the noted notification in Recharge or both systems will send notifications. 

Why are my email notifications in Klaviyo being suppressed?

If you have turned off your Recharge email notification(s) and chosen to send notifications through Klaviyo, you will need to contact Klaviyo customer support and request to have your notification(s) set to transactional. This will ensure emails are not suppressed if customers have unsubscribed to marketing. 

You can confirm if your notifications have been approved as transactional if you see a green badge on the email card. You will also see the transactional status enabled for a given email under the email’s settings.

How would I choose which Quick Action URL is shown to a customer depending on what product they are subscribed to?

You may not want to present the same Quick Actions URL to a customer. For example, if you are using a Swap or Add One-Time Product Quick Action, you may want to avoid a customer being presented with the same product they already have on subscription. 

There are two methods to customize the offer customers see based on their existing active subscription.

Option 1 - Leverage conditional tags in Klaviyo

Leverage conditional tags in your email notifications and present a different option depending on what product the customer is already subscribed to.

Option 2 - Setting up Flow Filters in Klaviyo

You can customize Klaviyo email flows to send different emails depending on the customer's active subscription. For more information on setting up Flow filters in Klaviyo, visit Setting Flow Filters.

How do I adjust when my upcoming order notifications are sent from Klaviyo?

By default, upcoming order notifications are sent out three days before the upcoming charge. Contact the Recharge support team to adjust the number of days before the upcoming order notification is sent. 

Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?

No, at this time the quantity added to an upcoming order is set to one, and cannot be changed.

Do discount codes with special characters work when building Quick Actions with Klaviyo?

Discount codes with special characters (ie. $10OFF) are not supported by Recharge Quick Actions. You will need to create new discount codes to offer discount-related Quick Actions in Klaviyo if your existing discount codes contain special characters.

To prevent customers from using two discount codes to receive the same discount twice, you can deactivate the existing discount code for future use.

Do discount codes with spaces work when building Quick Actions with Klaviyo?

Yes, discount codes with spaces (i.e. $10 OFF) are supported by Recharge Quick Actions. Browsers register the space in the URL and add a plus sign to represent the space when accessing the requested page.

Leave the space in the discount code when creating your Quick Action link in Klaviyo, as displayed in the example below:

<p>Come back to us and get a discount code cause you deserve it:
<a href="{{ organization.url }}/tools/recurring/quick_actions/
{{ person|lookup:'recharge_customer' }}
/process?action=reactivate&action=apply_discount&subscription_id=
{{ event.extra.id }}&discount_code=DISCOUNT10 OFF">
Apply your discount today! </a></p>

Why are customers ending up on a 404 page when they select any Quick Action URL?

404 errors occur when you try to use the {{ organization.url }} variable in a Quick Action URL, but your store is configured using a subdomain or redirect.

If you are using a subdomain instead of a domain in your notifications, or a redirected URL you must hardcode your store URL in your Quick Action URL instead of using the {{ organization.url }}variable. 

Can I use a Quick Action URL to convert a one-time order into a recurring subscription?

No, at this time Quick Action URLs cannot be used to convert one-time orders into subscriptions. Check out a third-party integration like Rebuy or ARPU for these capabilities. 

I'm using a Quick Action in a flow that is triggered by the Upcoming Order on ReCharge metric. The upcoming order notifications are set to trigger five days before a customer's charge, but my customer received the notification two days before their upcoming charge. Why did the customer receive the notification late?

The upcoming order metric is only triggered when:

• The date for an upcoming charge is equal to or less than the time window set for the notification.
• The notification has not already been sent to the customer.

Your customer may receive a charge date outside of the typical time window if they change the charge date for their order to an earlier date. Refer to Order upcoming on ReCharge and Order upcoming (prepaid) on ReCharge for more information. 

To prevent customer confusion, use the actual charge date in the subject line for upcoming order notifications, instead of the number of days until the next charge.

You can use the variable {{ event.scheduled_at }} to display the exact charge date in your notifications.