Recharge Quick Actions FAQ
This FAQ covers common questions pertaining to Recharge Quick Actions, including merchants using Quick Actions with the Klaviyo integration.
Sections
- I have customers located in Europe and Asia. Can I offer SMS verification to these customers?
- I have enabled Metrics with the Recharge support team, why can't I access any metrics in Klaviyo?
- Which metric do I choose in Klaviyo?
- Why is my discount Quick Action not working?
- I am using the Discount ID for my Quick Action, but your documentation says to use the discount code. What information do I use?
- Why are customers getting duplicate notifications?
- Why are my email notifications in Klaviyo being suppressed?
- How would I choose what Quick Action URL is shown to a customer depending on what product they are subscribed to?
- How do I adjust when my upcoming order notifications are sent from Klaviyo?
- Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
- Do discount codes with special characters work when building Quick Actions with Klaviyo?
- Do discount codes with spaces work when building Quick Actions with Klaviyo?
I have customers located in Europe and Asia. Can I offer SMS verification to these customers?
International phone numbers are not currently supported for SMS verification to ensure the best possible user experience for your customers.
SMS verification is only available for customers who have a US or Canadian billing or shipping address at this time.
I have enabled Metrics with the Recharge support team, why can't I access any metrics in Klaviyo?
Metrics in Klaviyo are only available once Recharge Quick Actions and Klaviyo V2 have been enabled, and after the initial corresponding event is triggered.
For example, the Subscription cancelled on Recharge metric is not available until at least one customer cancels their subscription. A customer canceling will trigger the necessary webhook required to display store metrics in Klaviyo.
Which metric do I choose in Klaviyo?
Recharge has recently updated the Klaviyo integration. From this update, you may notice two sets of metrics with similar names.
The metrics that are compatible with Recharge Quick Actions end in on Recharge. These metrics pull in the customer hash and subscription ID variables, providing you with the correct store information, unlike the other metrics for Quick Actions.
Each metric contains different variables. For more information about variables in Klaviyo, visit Template Tags and Variable Syntax.
Why is my discount Quick Action not working?
You may receive the error Request could not be completed, endpoint not found when trying to use a Quick Action to apply a discount to the next order, or on a reactivated subscription.
This error occurs if the discount code can not be applied through the Customer Portal.
Discounts used in Quick Actions need to apply to the Customer portal channel. 
As discount codes cannot be updated after creation, you will need to delete and recreate the discount code to adjust the setting.
I am using the Discount ID for my Quick Action, but your documentation says to use the discount code. What information do I use?
As of June 10th, the discount code, not the Discount ID, must be used when building Quick Actions related to discount codes. We've updated this process as a security measure.
Please note that as of June 30th, any Quick Actions containing the Discount ID will not work. You must update any existing Quick Actions to include the discount code, not the Discount ID.
Why are customers getting duplicate notifications?
If you have set up a Flow in Klaviyo using one of the following Recharge metrics, you will also want to disable the noted notification in Recharge or both systems will send notifications.
| Metric | Disable notification in Recharge |
| Subscription started on Recharge | Subscription activation |
| Subscription cancelled on Recharge | Subscription cancellation |
| Order upcoming on Recharge | Upcoming charge |
|
Order (prepaid) upcoming on Recharge |
Upcoming charge |
Why are my email notifications in Klaviyo being suppressed?
If you have turned off your Recharge email notification(s) and chosen to send notifications through Klaviyo, you will need to contact Klaviyo customer support and request to have your notification(s) set to transactional. This will ensure emails are not suppressed if customers have unsubscribed to marketing.
You can confirm if your notifications have been approved as transactional if you see a green badge on the email card. You will also see the transactional status enabled for a given email under the email’s settings.
How would I choose what Quick Action URL is shown to a customer depending on what product they are subscribed to?
You may not want to present the same Quick Actions URL to a customer. For example, if you are using a Swap or Add One-Time Product Quick Action, you may want to avoid a customer being presented with the same product they already have on subscription.
There are two methods to customize the offer customers see based on their existing active subscription.
Option 1 - Leverage conditional tags in Klaviyo
Leverage conditional tags in your email notifications and present a different option depending on what product the customer is already subscribed to.
Option 2 - Setting up Flow Filters in Klaviyo
You can customize Klaviyo email flows to send different emails depending on the customer's active subscription. For more information on setting up Flow filters in Klaviyo, visit Setting Flow Filters.
How do I adjust when my upcoming order notifications are sent from Klaviyo?
By default, upcoming order notifications are sent out three days before the upcoming charge. Contact our support team to adjust the number of days before the upcoming order notification is sent.
Is it possible to adjust the number of one-time products added to an upcoming order through a Quick Actions link?
No, at this time the quantity added to an upcoming order is set to one, and cannot be changed.
Do discount codes with special characters work when building Quick Actions with Klaviyo?
Discount codes with special characters (ie. $10OFF) are not supported by Recharge Quick Actions. You will need to create new discount codes to offer discount-related Quick Actions in Klaviyo if your existing discount codes contain special characters.
To prevent customers from using two discount codes to receive the same discount twice, you can deactivate the existing discount code for future use.
Do discount codes with spaces work when building Quick Actions with Klaviyo?
Yes, discount codes with spaces (ie. $10 OFF) are supported by Recharge Quick Actions. Browsers register the space in the URL and add a plus sign to represent the space when accessing the requested page.
Leave the space in the discount code when creating your Quick Action link in Klaviyo, as displayed in the example below:
p>Come back to us and get a discount code cause you deserve it:
<a href="{{ organization.url }}/tools/recurring/quick_actions/
{{ person|lookup:'recharge_customer' }}
/process?action=reactivate&action=apply_discount&subscription_id=
{{ event.extra.id }}&discount_code=DISCOUNT10 OFF">
Apply your discount today! </a></p>
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