Customer accounts in Shopify Checkout Integration FAQ

How does Recharge determine if a customer has an account with Shopify?

Recharge uses a webhook to check the customer's email address at checkout against your Shopify checkout records. If a customer profile exists in Shopify with that email but does not have an existing customer account, the customer receives an account invite email.

If an existing customer goes through the checkout and uses a different email address, they will receive an account invite email to register their new email address.

Why can't my customer see their Manage Subscriptions link?

There are two scenarios that can result in a missing Manage Subscriptions link. 

Scenario 1 - Customer is using a different email address for Shopify and Recharge

If a customer uses a different email for their Shopify account and subscription, they will not see the Manage Subscriptions link in their Shopify account. This link is only present for customers who have a subscription associated with the same email address they use to log into Shopify. See Customer accounts with the Shopify Checkout Integration for more details. 

To fix this, confirm the correct email address with your customer and verify that it matches the email address in Recharge. Update the email address on Recharge if necessary. If the customer is still experiencing issues, reach out to the Recharge support team. 

Scenario 2 - The 'Manage Subscriptions' link is missing from your Shopify theme

Some Shopify themes require manual installation of the Manage Subscriptions link. If you have recently switched Shopify themes or notice the link is missing from customer accounts on your current theme, see Adding the 'Manage Subscriptions' link to the customer account in Shopify to insert the link.

What is the easiest way to edit a customer's subscription?

There are two ways to access and edit a customer's subscription from Shopify. 

1. Open the customer's profile in Shopify. Under More actions, click Manage subscriptions.

2. Open the customer's order in Shopify. Click View subscription.

Refer to Shopify's guide on Managing customers for more information.

Can I force customers to create an account at checkout?

Yes, you can force customer accounts at checkout from your Shopify settings. See Shopify's Enabling or disabling customer accounts guide for more information. 

If I change a customer's shipping address in Shopify, will this update the shipping address for upcoming subscriptions?

No, updating a customer's shipping address from the Shopify admin will not automatically update your customer's subscription shipping address in Recharge. The shipping address will only be updated in Recharge after the next queued order processes. To update the shipping address right away, the customer's shipping address needs to be updated on both platforms. 

If a customer wants to change their shipping address in Recharge, they can update this from the customer portal. See Managing subscriptions in the customer portal for more details.

Merchants can update the customer's shipping address from the merchant portal. See Updating shipping address for a customer for more details. 

How can I add multiple shipping addresses to a customer's account?

Customers cannot add multiple shipping addresses in the customer portal. If a customer wants to continue shipping their existing subscription to their current address but needs to ship a new or existing subscription ot a different address, they will need to go through checkout again, as per Shopify. Customers should use the same email address if they want the subscriptions to live under the same customer account.