This FAQ covers common questions pertaining to Customer accounts for merchants on Shopify Checkout.
- How does Recharge determine if a customer has an account with Shopify?
- Why can't my customer see their Manage Subscriptions link?
- What is the easiest way I can edit a customer's subscription?
- Can I force Customer Accounts before customers can checkout?
- If I login to my customer account in my Shopify Admin and modify the addresses, will this update the address on my upcoming subscriptions?
- How can I add a new shipping address to a customer's account?
How does Recharge determine if a customer has an account with Shopify?
Recharge uses a webhook to check the customer's email address at the time of checkout against your Shopify checkout records. If a customer profile exists in Shopify with that email but does not have an existing customer account, they will receive an account invite email.
If an existing customer goes through the checkout and uses a different email address, they will also be invited to register an account in Shopify that will be listed under the new email address.
Why can't my customer see their Manage Subscriptions link?
If a customer were to register with a different email and try to go to their manage subscriptions link on the store's page, they'll receive an error notice saying they currently don't have any subscriptions.
Confirm with the customer which email address they are using and verify the email address on file in Recharge. If the customer is still experiencing issues, reach out to Recharge support.
What is the easiest way I can edit a customer's subscription?
There are two ways to quickly access a customer's information.
Open up the customer's profile in Shopify. Under more actions, you can click manage subscriptions.
- Open up the customer's order In Shopify. Click view subscription.
Shopify has a guide on Managing customers with more information.
Can I force Customer Accounts before customers can checkout?
Yes, this is a Shopify setting found Settings > Checkout.
If you set customer accounts to required, the customer will be forced to create an account before continuing to checkout.
If I login to my customer account in my Shopify Admin and modify the addresses, will this update the address on my upcoming subscriptions?
No, managing addresses within your Shopify Admin, in the /account section, will not update your customer's subscription addresses.
Instead, the customer should open their customer portal, and update the address associated with their subscription there. See How can I add a new shipping address to a customer's account? for more information.
How can I add a new shipping address to a customer's account?
If a customer wants to change the address where they currently receive products, you or your customers can change their shipping address by editing their existing address. The next shipment will go to the new address.
If a customer wants to continue shipping their existing subscriptions to their current address but needs to ship a new or existing subscription to a new shipping address, they will need to go through checkout again. They should use the same email address if they want the subscriptions to live under the same customer account.
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