Customer troubleshooting and FAQ
Shopify Checkout integration
Custom
Recharge Checkout on BigCommerce
Recharge Checkout on Shopify
BigCommerce Checkout Integration
The linked guides highlight common questions pertaining to customers and customer accounts.
- Can a subscription customer purchase a second subscription for the same product?
- Can I add a customer to Recharge?
- Can I block a customer from subscribing?
- Can I force customers to create an account at checkout?
- Customer cannot log into their account
- Customer has an active subscription but no upcoming charge dates
- Customer has issues logging into their account
- Customer missing from Recharge
- Does updating the customer's address on Shopify update the address on Recharge?
- How can I offer a discounted box with several items?
- How can I reward loyal subscription customers with a free product?
- How does Recharge determine if the customer has an account?
- Troubleshooting customers with consecutive subscription orders
- What is the difference between the account invite notification and the account access notification?
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