RechargeSMS

RechargeSMS is a text-based customer experience tool. It allows your customers to manage all aspects of their subscription currently via SMS. By leveraging the power of transactional text messages, you can increase retention and long-term value through subscription flexibility and loyalty.

Before you start

• At this time, RechargeSMS is only compatible with phone numbers originating from the United States and Canada (with +1 country code). Compatibility with international numbers is estimated to be released in Q3 of 2022. This estimated timeline is subject to change. You can subscribe to the Recharge Changelog to be notified of feature releases.
• Due to US laws and legislation, RechargeSMS cannot support stores selling products containing cannabidiol (CBD).

RechargeSMS features

• Improve customer satisfaction and mitigate the need for subscribers to have to log in to manage their subscriptions.
• Increase retention while radically decreasing customer service costs and time by automating text conversations.
• 13x more customer engagement via SMS over traditional emails.
• 10% Monthly Recurring Revenue (MRR) growth by preventing cancellations with built-in win-back strategies.
• Integrate with top support platforms like Gorgias and Zendesk.

See our blog post Introducing RechargeSMS for more exciting features and benefits. 

Install RechargeSMS

Ready to get started? Review Installing RechargeSMS for step-by-step setup instructions.

Manage products, customers, and notifications in RechargeSMS

With the app installed, the next step is to configure settings, products, and customers to get the full functionality you're looking for. Review the following articles to update and manage your RechargeSMS settings:

• Managing products in RechargeSMS
• Managing customers and order notifications in RechargeSMS

RechargeSMS analytics

RechargeSMS collects analytics data and displays this data in the Recharge Analytics Reports dashboard. This data can be used to help merchants understand SMS trends and analyze how customers are interacting with their subscriptions via SMS over specific time periods. 

RechargeSMS analytics can be accessed directly from your Recharge merchant portal: 

1. In the Recharge merchant portal, click Analytics. 
2. Click Reports.
3. Click Actions.
4. Click Action Source and set it to is SMS to display only SMS Analytics. 

RechargeSMS service statuses

After installing RechargeSMS and completing the onboarding steps, activate the service. The service is both activated and managed using the service status indicator. Click the status indicator tool to toggle on/off customer segments and turn on/off the service. 

The RechargeSMS service status indicator displays whether the service is Offline, Limited, or Online. 

Status	Definition	Condition
	RechargeSMS is offline. No messages can be sent or received.	SMS Service toggle is set to Disabled in the service status indicator.
	RechargeSMS is enabled for a limited number of customers.  This is typically the status indicated when testing RechargeSMS with a test segment.	SMS Service toggle is set to Enabled.  Both Current Subscribers and Future Subscribers Opt-in are disabled.
	RechargeSMS is enabled. Messages are sent to either new customers or all customers.	SMS Service toggle is set to Enabled.  Either Current Subscribers or Future Subscribers Opt-in is enabled.
	RechargeSMS is enabled. Messages are sent to new and current customers.	SMS Service toggle is set to Enabled. Both Current Subscribers or Future Subscribers Opt-in is enabled.

Support

Contact the Recharge support team if you have any questions or require assistance.