RechargeSMS

RechargeSMS is a transactional SMS tool that empowers customers to manage their subscriptions by text message. Using RechargeSMS can increase customer retention and Lifetime Value (LTV) by providing flexibility and gaining customer loyalty. This article provides an overview of RechargeSMS, highlights key features, and provides steps to get started. 

RechargeSMS features

• Real-time product swaps
• Seamless order skipping
• One-time product add-ons
• Shipping and order date changes
• Address changes
• Integrate with customer support platforms like Gorgias and Zendesk
• Reactivate canceled subscriptions
• Recharge SMS message templates

Benefits of RechargeSMS

• Improve customer satisfaction and mitigate the need for subscribers to log in to the customer portal to manage their subscriptions. 
• Increase retention and decrease customer service costs by automating text conversations.
• 13x more customer engagement via SMS over traditional emails. 
• 10% Monthly Recurring Revenue (MRR) growth by preventing cancellations with native win-back strategies. 

See Introducing RechargeSMS for more features, benefits, and merchant use cases. 

Get started

Ready to get started? Review Installing RechargeSMS for setup instructions. 

Once the initial setup is complete be sure to review RechargeSMS settings and features to ensure SMS is configured to your needs.

Limitations

• Due to US laws and legislation, RechargeSMS cannot support stores selling products containing cannabidiol (CBD). Review the selling CBD products using Recharge guide for further details.
• The phone number used to send SMS messages to customers is randomly assigned by Recharge’s SMS provider.
• Merchants cannot opt-in customers. Customers must opt-in using the checkout or landing page opt-in widgets.
• RechargeSMS is for transactional messages only. If you are considering marketing SMS messages, review the supported apps and integrations guide.
• RechargeSMS is only compatible with phone numbers originating from the United States and Canada (with +1 country code). Subscribe to the Recharge Changelog to be notified of feature releases.
• RechargeSMS cannot guarantee delivery of SMS messages. There may be times when a cell phone carrier fails to deliver or send a message due to system interruptions out of RechargeSMS's control.

Support

For general questions and assistance, contact the Recharge support team.