Setting up a custom customer portal domain

URLs are an important extension of your brand and we recognize stores may require the ability to use custom domains on all elements of their website. Merchants can set up custom domains within the checkout and also with the customer portal. This guide provides steps on setting up your CNAME and steps to complete the custom customer portal domain process. 

Before you start

• You must be on either the Recharge Pro plan or a custom pricing plan to use this setting.
• Your customer portal must be using a Recharge-hosted customer portal theme or the hosted Theme Engine.
• For Shopify stores, the customer portal location must be set to Hosted by Recharge in your Customer Portal settings.
• If you have hard-coded your customer portal magic links in other places, such as within notifications or other templates, note that updating to a custom domain will not update the URL structure in the magic links. However, if you are using the {{link}} variable, the custom domain URL will auto-populate.  

Step 1 - Set up your CNAME

Your CNAME will be the new URL you would like to display to your customers. For example, https://yoursite.website2019.com.

1. Login to your domain service provider.
2. Locate your DNS settings.
3. Create a new CNAME and point it to domains.rechargeapps.com.

Your CNAME can take either of the following forms, using the yoursite example: 

• yoursite
• yoursite.website2022.com
  
  

Ensure that a period is present at the end of a fully qualified domain. Changes to the DNS records may take up to 72 hours to propagate.

Step 2 - Reach out to Recharge

Reach out to your Account Manager or the Recharge support team with your newly created CNAME. Recharge will configure the domain in our system and notify you once the process is complete.