Setting up a custom customer portal domain

As URLs are an important extension of your brand, we recognize stores require the ability to use custom domains on all elements of their website. Recharge users can now set up custom domains, not just with the checkout but also your customer portal.

This guide provides steps on setting up your CNAME and who to contact to complete the process. 

Eligibility

• Any store that is on the Recharge Pro plan using the hosted customer portal or the hosted Theme Engine.
• The custom customer portal domain feature is not currently available to stores that migrate to the Shopify Checkout Integration. 

Before you start

• Your customer portal must be using the Themes customer portal type or the hosted Theme Engine.
• For Shopify stores, the customer portal location must be set to Hosted by Recharge in your Customer Portal settings.
• If you have hard-coded your customer portal links in other places, such as within notifications or other templates, note that updating to a custom domain will not update the URL structure. However, if you are using the {{link}} variable, then the custom domain URL will auto-populate.  

Step 1 - Set up your CNAME

Your CNAME will be the new URL you would like to display to your customers. For example, https://customerportal.website2019.com.

1. Login to your domain service provider.
2. Locate your DNS settings.
3. Create a new CNAME and point it to domains.rechargeapps.com.

Your CNAME can take either of the following forms, using the customerportal example: 

• customerportal
• customerportal.website2019.com.
  
  

Changes to the DNS records may take up to 72 hours to propagate.

Step 2 - Reach out to Recharge

Reach out to your Account Manager or Recharge Support with your newly created CNAME. Recharge will configure the domain in our system and notify you once the process is complete.