Recharge Shipping Zones and Rates FAQ

Shipping can be a very complex undertaking with many possible solutions for success. This FAQ aims to answer some of the common questions regarding Recharge Shipping Zones and Rates. For general information on shipping, refer to Configuring shipping settings for the Recharge Checkout or the Shipping FAQ. 

Questions

• I want to offer different shipping rates for customers located in Alaska and Hawaii. Is it possible to set up separate rates for customers located outside of the contiguous US?
• Can you have one region in multiple shipping zones?
• Can I set specific shipping rates based on what my customer has in their cart?
• Will my new shipping rates automatically apply to upcoming orders?
• Is it possible to offer different shipping rates for a product depending on if a customer chooses the one-time version or the subscription version?
• Are Recharge Rates compatible with Shopify Shipping Profiles?
• Why is the same shipping rate displayed twice in the checkout?
• What happens if I'm using the import Shopify rates and I change my rates in Shopify?
• Can I use different rate types for different locations?
• I’m using price-based shipping rates and recently performed a bulk update to change the cost of my subscription products. How come the shipping rates on existing orders did not update to match the shipping rate available for this new price point?
• My customers have applied a discount to their order, but they’re still seeing the same price-based shipping rates displayed at checkout. How come the shipping rate isn’t updating to match the new order price?
• Why is there sometimes a discrepancy between the weight-based rates provided by Shopify and the weight-based rates provided by Recharge?
• I'm using my Shopify settings for my shipping rates, but Recharge is unable to fetch these rates? 
• Why do I have to import my rates from Shopify when switching to Recharge Shipping Zones and Rates?

I want to offer different shipping rates for customers located in Alaska and Hawaii. Is it possible to set up separate rates for customers located outside of the contiguous US?

Yes, with Recharge Shipping Zones you can set up shipping rates at a state/provincial level. In this case, you could create one rate for contiguous states, and a separate rate for orders originating in Alaska or Hawaii.

Can you have one region in multiple shipping zones?

No, zones cannot overlap. Each region or zone can only appear in one Shipping Zone.

Can I set specific shipping rates based on what my customer has in their cart?

No, at this time Recharge Rates do not support per product shipping.

You could create a manual rate with conditions so that customers have to meet certain weight or order amount stipulations to be eligible for certain rates.

Will my new shipping rates automatically apply to upcoming orders?

No. A queued charge is created with the shipping rates available at the time the order is created.

If you have your rates set up to dynamically recalculate, you'll need to contact our support team to resync the rates for you. If you have your rates set to retain, you can update them with a bulk update, if you are using the Recharge Checkout on Shopify.

Is it possible to offer different shipping rates for a product depending on if a customer chooses the one-time version or the subscription version?

At this time, you cannot assign different shipping rates for the same product depending on the customer's purchase method.

As a workaround, you can create both a one-time version and a subscription version of the product. The subscription product will adhere to the shipping rates configured in Recharge, while the one-time product will follow the shipping rules configured in your eCommerce platform.

Are Recharge Rates compatible with Shopify Shipping Profiles?

No, Advanced shipping rates are not compatible with Shopify Shipping Profiles. If you are using Shopify Shipping Profiles and import your shipping rates from Shopify into Recharge, only the general shipping profile rates will import.

If you wish to continue using Shopify Shipping Profiles you can either:

• Continue using the Basic shipping rates option.
• Use Advanced shipping rates and toggle on the include rates from Shopify option. This setting calls Shopify for shipping rates while also presenting your customers with the available rates you have set in Recharge.

Why is the same shipping rate displayed twice in the checkout?

If you have duplicate rates in a Recharge zone and a Shopify zone and have include rates from Shopify toggled on, please be aware that these rates will show up twice on your checkout. To avoid this, you can delete any duplicate rates in Recharge.

What happens if I'm using the import Shopify rates and I change my rates in Shopify?

Rates are not automatically re-imported from Shopify. If you make changes to the rate in Shopify, you will also need to re-import the rate in Recharge.

When re-importing, all existing zones and rates are removed and replaced with the most up-to-date rates set in Shopify.

Can I use different rate types for different locations?

Not at this time. You would need to determine if you wish to offer shipping rates through your eCommerce platform or Recharge, however, you can switch between rates at any time.

I’m using price-based shipping rates and recently performed a bulk update to change the cost of my subscription products. How come the shipping rates on existing orders did not update to match the shipping rate available for this new price point?

When creating shipping rates, Recharge uses the price of the auto-renew product in Shopify to provide the correct shipping rate on an order. If you manually adjust the price of a subscription product (i.e. through a bulk update or workflow), the shipping rate will not automatically adjust.

You also need to manually adjust the price of the auto-renew product in Shopify, and resync your rulesets in Recharge, so that the new price is used to fetch shipping rates when an order is created.

Alternatively, you can set your shipping rates to retain and manually adjust the shipping rate for customers in the merchant portal, or through a bulk update.

Contact the Recharge support team to perform a regen on any existing orders where the shipping rate needs to be adjusted.

My customers have applied a discount to their order, but they’re still seeing the same price-based shipping rates displayed at checkout. Why isn't the shipping rate matching the new order price?

The shipping rate applied to orders does not take discount codes into consideration. At this time, Recharge relies on the price of the product set in Shopify. This is the case whether you use Basic shipping rates or Advanced shipping rates.

Why is there sometimes a discrepancy between the weight-based rates provided by Shopify and the weight-based rates provided by Recharge?

Shopify has a default package setting that is added into the order's total weight calculation. Recharge does not have this setting and does not use a default package weight/size when calculating the shipping rate. As such, the same order can result in slightly different results depending on what checkout you are going through.

I'm using my Shopify shipping rates, but Recharge is unable to fetch these rates? 

If you have a Shopify storefront password enabled and you're using your Shopify shipping settings, Recharge will be unable to fetch these rates.

You can add your Shopify storefront password in Recharge to prevent these issues:

1. In your merchant portal, click Settings and select Store. 
2. Enter your Shopify storefront password in the Storefront Password field:
3. Press Save. 

Why do I have to import my rates from Shopify when switching to Recharge Shipping Zones and Rates?

Importing ensures that there are no interruptions with retrieving shipping rates on all orders the moment you switch to Recharge Rates. Any rates that should be excluded from Recharge can be deleted after the initial import.