Updating subscriptions in bulk
Whenever you make an update to a product in your ecommerce platform, changes are reflected on your storefront so new subscriptions are updated by the change. Existing subscriptions retain the product and subscription properties set at the time of purchase. You may need to edit existing subscriptions to ensure that the subscription properties are correct and up to date for existing customers. This guide provides a breakdown of the types of updates available and how to process them.
Types of bulk updates
Bulk update |
Platforms |
Tools |
Resources |
Applying or removing a discount code |
|
CSV file via Recharge Support | Applying a discount code to an existing subscription |
Cancel subscription |
|
Pause, cancel or delete a subscription | |
Day of the month or week |
|
Bulk Managing Subscriptions | Charging on a specific day of the month or week |
|
CSV file via Recharge Support | ||
Expiration after X number of charges |
|
Bulk Managing Subscriptions | Adding or removing an expiration from existing subscriptions |
Frequency and interval |
|
Adjusting the order schedule for existing customers | |
Line item properties |
|
Adjusting line item properties | |
Next charge date |
|
Editing upcoming charge dates | |
Prepaid order date |
|
CSV file via Recharge Support | Editing prepaid shipment dates |
Product swap |
|
Bulk Managing Subscriptions | Adding or swapping a product |
CSV file via Recharge Support | |||
Product title or Variant title |
|
Bulk Managing Subscriptions | Renaming products for existing subscriptions |
CSV file via Recharge Support | |||
Recurring price |
|
Changing the price for existing subscriptions | |
Shipping rates |
|
CSV file via Recharge Support | Editing shipping rates for existing subscriptions |
Update cart attribute |
|
CSV file via Recharge Support | Update cart attributes and notes |
Updates via Recharge Support
If your business model requires frequent updates it is recommended to use the available tools or the Recharge API.
Recharge Support processes bulk updates as a courtesy during Support hours Monday to Friday, excluding holidays, on a first come first serve basis. CSV files must be received at least five business days before the changes need to take effect. The minimum number of orders that can be bulk edited is 50.
Once the CSV file is prepared and the file reviewed for accuracy, send a copy to the Recharge Support team. Include the following information in your request:
- The type of bulk update.
- The number of rows contained in the file.
- The myshopify.com or store URL.