This guide addresses some of the top considerations vocalized by merchants converting from the Recharge Checkout to the Shopify Checkout. Please be advised that not all of these considerations are applicable to all merchants. Merchants can get feedback on their particular conversion path by completing the Request to Convert form.
Apps and integrations
- Is RechargeSMS compatible with the Shopify Checkout?
- Do all third-party apps work with the Shopify Checkout Integration?
- Can I use an app that is not listed as compatible?
- Can I use OneClickUpsell or Carthook with the Shopify Checkout?
- Can I use Klaviyo and Recharge Quick Actions with the Shopify Checkout?
- Can I use Recharge Workflows with a converted store?
- Do accelerated payment options work with subscription products?
- Do I need to keep both my Recharge and Shopify payment processor accounts active once I convert to the Shopify Checkout Integration?
- How is the Shopify Checkout code applied?
- Are any customizations I made to my theme carried over when I convert to the Shopify Checkout?
- Will I need to reconfigure any pages I have that use Ajax?
Apps and integrations
Is RechargeSMS compatible with the Shopify Checkout?
Yes, you can still use RechargeSMS after converting to the Shopify Checkout Integration.
There are no disruptions to existing customers who agreed to receive text messages while you were using the Recharge Checkout.
The opt-in process for customers is different for merchants using RechargeSMS with the Shopify Checkout, as customers must opt-in through the cart page. You will need to reconfigure your opt-in settings so that the opt-in widget appears on the cart page instead. Refer to Installing RechargeSMS for more information.
Do all third-party apps work with the Shopify Checkout Integration?
Each app is responsible for building their own integration with the Shopify Checkout and the Shopify API. Refer to Apps and Integrations for the Shopify Checkout to confirm which apps are compatible.
You can connect with an app developer directly to confirm the status of their app, and if they plan to integrate with the Shopify Checkout.
Can I use an app that is not listed as compatible?
Apps that are not listed as compatible with Recharge on the Shopify Checkout may be compatible. These apps have not been vetted by our team and Recharge cannot guarantee full functionality.
You will need to contact the app's development team directly to help troubleshoot any issues or discrepancies that may arise when using an app that is not compatible with Recharge.
Can I use OneClickUpsell or Carthook with the Shopify Checkout?
Can I use Klaviyo and Recharge Quick Actions with the Shopify Checkout?
You will need to use Shopify's Klaviyo integration to offer abandoned cart notifications.
Can I use Workflows by Recharge with a converted store?
Workflows by Recharge are available on the Shopify Checkout but with limited functionality. For example, the title and SKU conditions are not available as search/action values.
Refer to Workflows by Recharge for information on available conditions and search values.
Do accelerated payment options work with subscription products?
As per Shopify's eligibility requirements, some accelerated payment options are not supported payment gateway options for subscriptions processed through the Shopify Checkout at this time.
Do I need to keep both my Recharge and Shopify payment processor accounts active once I convert to the Shopify Checkout Integration?
Yes, if you have existing customers you need to keep both your Recharge and Shopify payment processor accounts connected and active.
Existing customers are still processed via the payment process set up in Recharge when you convert platforms. New customers are processed via the payment processor configured in Shopify.
If you do not have existing customers, you can remove the payment processor on Recharge and only keep your Shopify processor active.
Can I convert my store back to the Recharge Checkout?
We are unable to convert a store back to the Recharge Checkout once it is converted to the Shopify Checkout due to contracts between Recharge and Shopify.
Your team must be 100% sure that you are ready to convert and perform any necessary post-conversion code edits before approving Recharge to proceed with the conversion process.
Review the following guides to ensure the functionality you require is available:
- Shopify Checkout Integration overview
- Shopify Checkout Integration release status
- Shopify Checkout Integration feature status
- Converting or migrating to the Shopify Checkout Integration
How do I know that the conversion was successful?
You must perform the following tests to confirm that everything works as expected:
Contact the Recharge Support team immediately if you notice any issues or discrepancies.
Is it possible to offer different shipping rates for one-time products and subscription products?
You must create two versions of the product and assign them to different shipping profiles in Shopify to offer different shipping rates depending on the purchase type.
As an alternative method, you can create a free shipping discount code for customers to use at the checkout that is only valid for subscription products. Refer to Creating discounts codes for more information.
Note: Discount codes must be created in both Recharge and Shopify to apply to checkout and recurring orders.
How is the Shopify Checkout code applied?
The Shopify Checkout Integration widget code is not dependent on themes (as was the case with the Recharge Checkout) and is instead applied at the store level.
When running the conversion, Recharge removes any previous Recharge code that was added to a particular theme while using the Recharge Checkout.
You may need to temporarily unpublish the subscription widget if you'd like to test the functionality after converting to the Shopify Checkout. Customers can only check out with one-time products when the widget is unpublished.
Are any customizations I made to my theme carried over when I convert to the Shopify Checkout?
You must make a duplicate, backup copy of your live theme prior to converting to the Shopify Checkout if it contains code customizations. This ensures that these edits are saved and available for you to reference after the conversion is complete.
Ajax pages and widget customizations will need to be reconfigured by your development team after converting to the Shopify Checkout. This is not supported as per the Recharge Design Policy.
Will I need to reconfigure any pages I have that use Ajax?
Ajax pages using Recharge Checkout parameters will need to be reconfigured. These pages will receive errors when customers try to checkout post-conversion. Refer to Adding an item to the cart with Ajax for more information.
Can I use the Recharge Theme Engine with a converted store?
Yes, you can use the Recharge Theme Engine on Novum version 4.0.1 or higher with your converted store.
There are two options to using the customer portal with your converted store depending on your current TE file.
If there are no customizations currently present within your TE file:
Download and publish the new Theme Engine Novum version 4.0.1 file. Refer to Access the Recharge Theme Engine for detailed instructions.
If there are customizations currently present within your TE file:
- Download the new Theme Engine Novum version 4.0.1 file. Refer to Access the Recharge Theme Engine for detailed instructions.
- Recreate your customizations within the new file.
- Publish the v4.0.1 theme prior to converting to the Shopify Checkout Integration.
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