Understanding multiple payment methods

Multiple payment methods allow customers to store more than one payment type in their customer portal. Customers and store owners can add, edit, and choose a different payment method for a subscription. 

This guide provides an overview of Recharge payment methods, confirming the payment method type, and other tips to ensure you are referencing the most accurate information while using the Recharge Help Center.

Before you start

• Your store’s payment state depends on the Recharge platform you use. See Identifying your store's Recharge checkout platform to confirm which checkout platform your store uses. 
  • • Multiple payment methods is the default for stores using the Shopify Checkout integration, including stores that have migrated from the Recharge Checkout to the Shopify Checkout Integration.
    • If your store is on the Recharge Checkout on Shopify and you would like to have multiple payment methods enabled, contact the support team.
    • If you are on the Recharge Checkout on Shopify and using the Recharge Theme Engine and you would like to have multiple payment methods enabled, create a new theme and choose the multiple payment methods option for the Novum theme. Choosing the multiple payment method theme allows you to develop and test multiple payment methods prior to converting. You can publish the new multiple payment method theme when updates are ready. Once you publish a multiple payment method theme you cannot switch back or preview a single payments method theme. 

Identify Multiple payment methods 

Confirm the payment method type for your store using the merchant portal 

With Recharge multiple payment methods, you can also update payment methods for the address profile via the customer overview by selecting the Update payment method button when in the ellipsis drop down for the address.

With Single Payment Methods, the note “Your store is configured to allow one payment method per customer” is visible on the Payment methods screen when you click Manage payment methods. below Customer overview. 

Multiple Payment methods will have the Add payment method option on the Payment methods tab.

Add an additional payment method to a customer's account 

Shopify Checkout Integration 

If you use the Shopify Checkout Integration, your customers can update their payment and billing information by clicking the Send update email button in their customer portal. This button triggers an email from Shopify to update your existing information. See Update billing information – Customer portal. 

You can also click the request an update via email link in the merchant portal under Manage payment methods for a specific customer, which triggers an email to the customer from Shopify. See Update billing information - Merchant portal.

Migrated Shopify Checkout Integration

There are two ways to add additional payment methods for a customer if you migrated to the Shopify Checkout Integration.

Customers can manually add a new credit card to their customer portal through the Add Payment Method button. This creates additional payment methods that can then be used for subscriptions.  

If a customer uses the Send update email and enters a different credit card than the existing one, the existing payment method is replaced.

These subscribers can update their payment and billing information in their customer portal. See Instructions for your customers – Update billing information.

Recharge Checkout on Shopify

Customers can manually add a new credit card to their customer portal by selecting the Add Payment Method button. Customers can edit, move subscriptions, and remove the payment method (if no active subscriptions are assigned) from the customer portal as well.

Instructions on how customers can move their subscriptions in bulk 

Customers can move subscriptions from one payment method to another in their customer portal:

1. Click Payment methods in the customer portal. 
2. Expand the payment method you want to move subscriptions to. 
3. Click Move subscriptions here.
4. Choose subscriptions from the slider.
5. Click Move subscriptions to confirm.

Features chart

This chart lists the features of multiple payment methods based on the Recharge platform you use.

 Multiple Payment Method Features

FAQ

If a customer has multiple subscriptions that are shipped together, can they bulk update the shipping address or payment method for all of them?

Yes. You can update shipping address and payment method.

When you go to manage a specific subscription from the Subscriptions page and you choose to change the payment method or address for one of them, you will be prompted with the option to update all subscriptions grouped under that payment method or address or only the subscription you're editing.