This guide outlines the security and authentication measures taken by the Recharge Support team when accessing your account.
For information on Recharge security policies, compliance records, and privacy information, see the Recharge Trust Center. Refer to Privacy at Recharge for GDPR, CCPA, and data privacy information, along with PCI compliance FAQs.
All changes to account functionality and access, specifically around billing functionality, cancellation, and payment processor settings, should be made by the account owner directly in their account.
- The account owner must approve, through an email request, any updates that require a Recharge Support team member to step in and handle the change.
Approval from the account owner on any changes must be done through email using the email listed on the store account.
Account verification cannot take place over a chat interaction. If a request for such a change is made over chat, the account owner must resubmit the request through an email ticket for security purposes.
- If the email request isn't made by the account owner directly, Recharge will request that 1) they are CC’ed on the support ticket and 2) they confirm their approval in writing via email before being able to proceed.
Credit card information
Credit card information should never be shared via email, chat, or phone. If it is accidentally shared by the merchant, the email or chat is completely deleted and scrubbed to ensure the information is not accessible.
- Only the account owner can directly adjust the credit card information on an account.
- Customers should make billing changes themselves through their customer portal.
Recharge support cannot provide store owner information through any correspondence or notification to customers who contact Recharge directly. Only public-facing contact information may be provided, such as the store's website address or information found via publicly available search engines.
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