Customer portal
- Understanding the customer portal
- Customer is not seeing the right currency in the customer portal
- Comparing the customer portal options
- Accessing the customer portal
- Passwordless login for the customer portal
- Managing subscriptions in the customer portal for the Shopify Checkout Integration
Customer portal FAQ
- Can I add or remove features in the Customer Portal?
- Can I select a different customer when previewing the Customer Portal theme?
- Customer portal troubleshooting & FAQ
- Discount code option does not appear on the customer portal
- Why is the delivery schedule or upcoming orders tab showing none or a limited amount of upcoming orders?
Guides for your customers
Managing customers
- Customer details page
- Managing your customers
- Shopify Customer Sync
- Adding a customer to Recharge manually
- Updating payment methods for a customer
- Viewing customer actions
Customers FAQ
- Payment_processor error appears at checkout
- Customer troubleshooting and FAQ
- Can a subscription customer purchase a second subscription for the same product?
- Can I add a customer to Recharge?
- Can I block a customer from subscribing?
- Can I force customers to create an account at checkout?
Modifying orders
- Swapping prepaid subscription products
- Adding a product to a new or existing order
- Manually process a recurring order immediately
- Understanding single payment methods
- Updating SKUs for existing and future subscription orders
- Adding one-time products to an upcoming order
Order processing
- BigCommerce Order Injection Charge Error Notification System
- Understanding the Recharge order flow on the Shopify Checkout Integration
- Understanding the Recharge order flow for Recharge Checkout on BigCommerce and Shopify
- Understanding the Recharge order flow for the BigCommerce Checkout Integration
- Understanding the order flow for orders created using the Recharge API
- Viewing orders, subscriptions, and customers
Order processing FAQ
- Order processing FAQ
- Are orders automatically created within my ecommerce platform?
- Are Shopify draft orders compatible with Recharge?
- Can an accelerated checkout method be used on the product page?
- Can I set up a subscription to process an order daily?
- How can I change the company name that shows on customer's card statements?
Troubleshooting charge error messages
- Troubleshooting charge error messages
- Handling Authorize Response Error: This transaction has been declined. Error code: 2
- Handling Authorize Response Error: This transaction has been declined. Error code: 4
- Handling Authorize Response Error: User authentication failed due to invalid authentication values Error code: 7
- Handling Authorize Response Error: User authentication failed. The account or API user is inactive. Error code: 8
- Handling billing/shipping zip code error messages
