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  2. Customers and Orders

Customers and Orders

Adding and managing customers, customer retention strategies, processing and modifying orders.

Customer portal

Guides for your customers

  • Instructions for your customers using the Prima customer portal theme
  • Instructions for your customers using the Affinity customer portal theme
  • Instructions for your customers using the Novum customer portal theme

Managing customers

Modifying orders

Order processing

Charge error messages

  • Troubleshooting charge error messages
  • Handling Authorize Response Error: This transaction has been declined. Error code: 2
  • Handling Authorize Response Error: This transaction has been declined. Error code: 4
  • Handling Authorize Response Error: User authentication failed due to invalid authentication values Error code: 7
  • BigCommerce Order Injection Charge Error Notification System
  • Handling Authorize Response Error: User authentication failed. The account or API user is inactive. Error code: 8
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