Customers and Orders

Customer portal

Guides for your customers

• Instructions for your customers using the Prima customer portal theme
• Instructions for your customers using the Affinity customer portal theme
• Instructions for your customers using the Novum customer portal theme

Managing customers

Modifying orders

Order processing

Charge error messages

• Troubleshooting charge error messages
• Handling Authorize Response Error: This transaction has been declined. Error code: 2
• Handling Authorize Response Error: This transaction has been declined. Error code: 4
• Handling Authorize Response Error: User authentication failed due to invalid authentication values Error code: 7
• BigCommerce Order Injection Charge Error Notification System
• Handling Authorize Response Error: User authentication failed. The account or API user is inactive. Error code: 8