Troubleshooting and FAQ
- Update payment method email is not being received by the customer
- Can a subscription customer purchase a second subscription for the same product?
- Can I add a customer to Recharge?
- Can I block a customer from subscribing?
- Can I force customers to create an account at checkout?
- Customer cannot log into their account
- Customer has an active subscription but no upcoming charge dates
- Customer missing from Recharge
- Does updating the customer's address on Shopify update the address on Recharge?
- How does Recharge determine if the customer has an account?
- Payment_processor error appears at checkout
- Troubleshooting customers with consecutive subscription orders
- What happens if a customer signs up for multiple accounts with different emails but the same phone number?
- What is the difference between the account invite notification and the account access notification?
