Troubleshooting and FAQ
- Why is the Subscription First Order tag showing on orders from existing customers?
- What is the difference between Recharge Subscriptions and Online Store in the Shopify order timeline?
- My orders suddenly stopped processing
- Why does the order frequency listed in Shopify not match the order frequency in Recharge after manually updating the charge date?
- Are draft orders compatible with Recharge?
- Can an accelerated checkout method be used on the product page?
- Can I set up a subscription to process an order daily?
- Can I change the company name that shows on customer's card statements?
- How can I identify Recharge orders in my ecommerce platform?
- How do I change my processing time?
- Changing the number of failed charge retries
- How do I receive my payouts?
- I operate in Eastern Australia time, how do I setup order processing to accommodate my time zone?
- Troubleshooting the partial order fulfillment setting
